Chipotle Mexican Grill

There was alot wrong with the experience I had at this store. For starters, they were out of Pollo Asado and guacamole. Then, their soda machine did not work. Then the white rice in my burrito was hard as a rock. They refused to give my partner a refund for her bowl that was so peppery that she could not eat it. They just said the manager was not around and would not help her. Not the best experience.

[UPDATE] Pandemic version. Even in the evening hour, there weren’t a whole lot of people, understandably. Customers kept 6 feet of distance, although it seemed a bit congested near the cashier because those who came in for pickup orders also lingered there. The patio was open, and only two tables were occupied, including ours. Most people of came, for their orders and left. ————— Busy busy busy. I don’t know how busy this place gets but it was a Tuesday evening and yet the line never disappeared till 9 pm. The staff was friendly. They keep the place neat and tidy.

I gave it 2 stars because the flavor of the ingredients we're pretty good, however when this place started they were famous for having large burritos full of steak and rice. Last time I was here they also made me a tiny burrito and the owner came out and apologized and gave me coupons. It's starting to look like they make them small until someone complains then compensate the ones that do. It sounds like a good plan until all the customers decide to go somewhere else.

This is the second time I’m reviewing this place. Please enhance cleaning, ordering counter is not very appealing. The rice was uncooked and chicken was only half done. Young kids may get issues over these uncooked food item. Please be cautious and improve your quality of food and service. Cook your rice and meat well.