Huddle House

Wow, this was THE worst experience I've ever had at any restaurant. I do have a lot of one star reviews, but this place certainly worked hard to earn this negative review. I almost dont know where to really start, so I'll just go in the order of terrible events. First, the only thing which went well, was that we were seated fairly quick. When seated, we waited for 15 minutes until we had to get up and ask someone to take our drink order. Another waitress and not our own, took the initiative to work our table #43...which was not her table. In fact, we never saw our assigned waitress. With drink orders in, we decided to place our food order. We had to ask for our utensils because they were not given to us. It took almost 60 minutes for everyones order to hit the table. We advised our substitute waitress that if we did not get our order soon, we would just pay for our drinks, and go to another restaurant. My order and my father's order was incomplete, as we did not receive our toast, pancakes, or waffle. We completed our meal, and decided to cancel the rest of our order. Keeping in mind that I am a blogger, my wife decided to speak with the manager about our experience while I observed for my review. Let me tell you, this "manager" was HORRIBLE! He looked at our receipt and the first question out of his mouth was, "wait, why is all this stuff taken off?". My wife started informing him of our experience, and it was excuse after excuse. Keep in mind that the restaurant was half empty. He continued by asserting that they are often backed up on the weekends, and he was working the order window. With that said, why did we get two half orders if he was supposedly working the window. Apparently, he is ok with letting incomplete orders go out, and not being able to fulfill all orders. We were not looking for any compensation of any kind. We already accepted the fact that we just experienced some of the worst service imaginable, and it only became worse with this undertrained "manager". He made no attempt to turn the experience around, and continued to speak down to my wife. I took our young children to the car, as I already had enough information to give my review and opinion of this poorly managed restaurant. I am actually floored that they have so many positive reviews, as we witnessed many people complaining about the lack of service. When my wife returned to the car, she informed me that while paying our bill, she was telling our waitress how disappointed she was. Our waitress apologized profusely, and that the staff had conveyed customer complaints to this "manager" and the owner, but their voices go unheard. Which is plausible because of what I witnessed with this "managers" lack of responsibility with my wife. My wife had told our waitress that if she had corporates number, she would call and complain about the "managers" lack of professionalism. Eavesdropping on their conversation and taking such time from the order window, this "manager" came from around the corner, grabbed some receipt paper and wrote down a phone number, and shoved it in front of my wife's face. I'm betting he knows his actions and ineffective managment skills will go undisciplined. So I'm NOT expecting much from whomever is on the other end of this number. Notice I used quotation Mark's around, manager. It's because this guy is not a manager by any means. He just owns a title, and doesn't understand the meaning. He is literally running down this establishment to the point where they will have very little repeat business. His lack of professionalism deeply shows, and expecting anything from this place, would be in vein. My recommendation is....stay clear of this place, as there are plenty of better restaurants in the area which are not only better food, but the service is far superior to this business. Extra note: the owner or whomever was supposed to be on the other end of the number given by so called, "manager", never called back despite several attempts. This coincides with the waitresses frustration about the lack of leadership.

First time coming to Huddle House. My Dad and I each had the "MVP" with coupons to get about 30% off. It is my opinion that given the size of the MVP it is still of value at the original price. Service is friendly and prompt. The only downside is if you, like me, eat your meal in order you may find your last item a bit colder than it came to the table.

Stopped by for the first time and for my birthday. Our food came to the table hot and delicious. Highly recommend the chili cheese fries, the chopped steak with the onion gravy, the Philli Cheese Steak and the Strawberry Waffle Sundae. Our waitress was very friendly and accommodating. Very clean and comfortable.

This was my first time to Huddle House. Oliver our waiter was such a nice young man and had a very pleasant demeanor. The staff was very friendly and the service was great. The food was delicious. I had one of their salads and everything in it was fresh and tasty. . Another member of our party had chopped steak dinner with REAL mashed potatoes and green beans which she also said was delicious. We will definitely be back!!! 😊😊😊