Whoever supervises or manages in the morning is really great. He takes the time to be friendly, even if I place my order a minute after they open, and he always packages the food thoughtfully and neatly. The customer service is top notch in the AM and is worth a visit if you want Wendy’s.
I don't usually have issues at the one near the car wash, but today I ordered the chicken parm salad and half way thru...a hair. So I called and spoke with Laura who at first tells me no one has short hair there. Well I don't have black hair nor is it short. She finally said she would give me credit
Not sure of any of the names of the workers, but incredibly sweet staff. Super helpful with ordering. Bonus points for the fresh fries. I know times are hard with staffing and increasing demands, so keep up the great work.
One of the best fast food joints in gurnee area. Staff are friendly and area is maintained well. Orders are accurate and on point. The one issue I have is there is no dine in, possibly due to the pandemic and staff shortage.
Andy is a great GM. He always greets me and is very charismatic! He makes sure I always get hot fries and my order is done right away so I can get back to work! Love this location, Thanks Andy!
I stopped for lunch yesterday they gave me the wrong sandwich. I called spoke to the manager Lora she was great fixed the issue. She stopped under staff to accommodate me in the middle of lunch rush. Lora went above and beyond Wendy's is lucky to have her.
I would give this zero stars if I could. Seriously the worst customer service! The individual was absolutely rude! My husband asked to speak with the manager. He informed her about the individual who was rude that took her order. She asked who was the person and pointed to the person. We asked for
I have never seen an employee act so unprofessional. The cashier we had screwed up our order and my siblings order twice, this cashier was either high or on something, because the way he handled my brothers order was really unprofessional. Luckily the rest of the staff helped us get our food.
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