Teriyaki Express

I have been there multiple times and quite a regular. The chicken has been undercooked 2 3 times when I had picked up my food. When I complained they promised me a replacement if I come to the store within one day but when I reached the store the chef started arguing. This was embarrassing as I had to come all the way back to the store just to get my food. Avoid the Buckhead location the staff isn’t very friendly Last time I go there! Adding pictures of uncooked chicken

We eat here regularly! Love the food, as it is cooked fresh. It is fast and always yummy. However, one star was taken due to the customer service. When you call in to place your order they speak too quickly, as well as rude, leaving no space for genuine customer service. Suggestions to make it better would be training those who take orders to prioritize speaking with customer service at the forefront, not pushing out orders as fast as they can.

Cheesesteak rolls were mostly onion and under done so the edges were very doughy. The garlic parm and lemon pepper wings were both fine, I ordered all flats. I ordered a combo with one of the 10pc wings, instead of the shrimp fried rice I asked if they could make it beef. I just wanted to sample multiple items to decide if I should return. I heard the price and thought it was high. I got home and realized finally seeing an itemized tally on the receipt attached to the bag. On top of the wings and shrimp fried rice combo I was charged 4.15 for the beef. This was NOT disclosed over the phone or before paying that there would be a surcharge to switch it to beef. Meaning that it costs over $7 for the fried rice and fountain soda if you choose beef instead of $3 for shrimp. I would be absolutely FINE with that if the cashier had said "it will cost $4.15, is that ok?" And of course a rational human being would say absolutely not, never mind. It was much too close to closing to spend a 20min round trip to complain of the charge while not eating and having all of the $30 of fresh food get ruined by getting cold. That would be absurd. I came back the next day and was ignored for a while while the cashier and owner took multiple phone calls. I thought I had enough time to stop in and bring up the issue for 5-10min before heading to a family dinner. I got turned away by the cashier who just gestured to the owner who was pretending to ignore me on the phone and rudely said "well he makes the prices" I indicated that this was really $#!++y service and I didn't have time for it. Come back the next day ask for the manager and he immediately recognized the issue and kept arguing with me over it. Every other product on the menu beef vs shrimp is the exact same price. I asked him why this fried rice should cost more with NO indication. It's not like I'm getting the shrimp fried rice with added beef. He made some comparison to Starbucks costing more to add whipped cream??? Then he said something about customers asking for a full refund constantly and I'm like no dude I just don't want to get overcharged for no reason.. plus there are menu photos on Maps from previous menus the wing and the beef fried combo being the same price, I thought no way it could be that big of a surcharge. I finally got my 4.15 back for the overcharge of beef. Should really have refunded the entire side of frice rice because it was AWFUL. The most grease saturated, heavy fried rice since I winged it with fresh rice in college and learned the hard way you need day old rice. There was excessive peas and carrots and the confounding 2 massive broccoli stems with 2 microscopic sprigs on the end ??? Oh and he asked me to show him the food. If I can't "show him the food" then how could he know? I offered him a photo of the food (included) but he declined. I was like dude I can go dig it out of the trash if you want me to but I'm not getting scammed for 4.15 that your employees could've easily avoid by acknowledging a crazy charge.

Best Teriyaki around. We had sweet & sour chicken. I had fried rice & my husband had noodles with his. Portion size was great as we both got two meals out of it. Waitress locked door as we tried to get in around 8pm. Owner unlocked restaurant immediately & asked her why she did it. Waitress either quit or was fired & left in a bad mood. FOOD IS EXCELLENT SO WE WILL GO BACK.

We have been eating here for five years. Tonight we order through door dash as usual. We spent 60 about usual, but what wasn’t usual is the food! The rice was bright orange with no sauce and no vegetables in an order of vegetable fried rice. My daughter got sweet and sour chicken, the rice was bright orange, left off the drink and the chicken was so hard we had to throw it away. Called the manager and his response was it’s a free country out it on Facebook or get over it. So obviously we didn’t get over our 60 dollar mistake.