Mcdonald's

After hundreds of McDonald's for over 30 years, this one has genuine community feel to it when you walk in. The people greet you heartily, the walls are adorned with local school and recreational sports teams they sponsor, and their McCafe orders to their special breakfast requests for sammiches or nugs are accurate and some of the best I've had at all McD's up and down east coast, to PA and CT, down to FL and LA, west towards Four Corners, the furthest being in Utah/Arizona. Gretna's McD's got it going on! I get the dogs out of the car at this one, as their grass and mulch areas are plentiful for stretching legs and potty breaks. Speaking of those, this McD's restrooms are the cleanest we'd ever seen when we first started stopping here on the way to hospitals and specialists in Roanoke a few years ago. As of this February they are sparkling and stocked. Haven't chanced use of such a small circulating space during covid19 for personal health reasons. Staff are very pleasant and capable. They and management are model McD's for all others to follow. Thanks for the indulgent extra cream iced caramel coffees before stressful procedures. Always perfect! If ever they weren't, I'm sure folks at Gretna's McDs would not only correct their mistake, but compensate with a free item or a gift card for future use, they're just that proud of their customer service and teamwork.

My husband ordered cheeseburgers using the app. When we got to the restaurant, the pick-up area was blocked by a semi truck. He tried to call the restaurant but there was no answer. We got in line for the drive-thru. At the speaker, he explained that the pick-up spaces were blocked. The cashier told him that he had canceled the pick up order because he got in the drive-thru. The manager then said that his order had not been processed anyway, so he might as well stay in the drive-thru line. At last, he got his cheeseburgers. Then we went to a gas station and couldn't use our debit card because McDonald's had put a transaction hold on it. Frustrating!