Jimmy John's

Five stars for the subs, one star for 'fast delivery'. Despite being less than a two minute drive away from the shop, it often takes up to 20-25 minutes to get a few sandwiches delivered. We try and order close to lunchtime so we can eat when we have a break, but it's impossible to know if our food will be here in 5 minutes or 30. I'd like to take them back up to 5 stars but until they can get their delivery working properly again I'm sticking with three. EDIT: Took another star for rude employees. My wife called to see where our sandwiches were (40 minutes after we ordered) and the woman she spoke with was rude and snippy. Order was received at the store at 12:18 and it arrived at our house at 1:08. Fifty minutes to take a sandwich less than a mile. Unacceptable. I understand there might be staffing issues but that doesn't excuse being rude to your customers. Two of our last three orders have had issues - we're done for a while.

Fast as usual but 2 things bother me about the visit. Staff was not wearing mask at all. Handling food without one is just asking for a problem ,why bother with gloves then? The mens bathroom had no paper towels. I told the staff , not a one jump on it and no one other than me was eating there at the time.

I was walking by today(not a customer) and overheard a drive thru conversation that I found extremely unacceptable. The poor customer had to deal with the rudest customer service i've ever heard in my life. First she asks the drive thru worker how she was doing and was completely ignored, saying in a rude tone "what can I get you". The woman said okay and ordered. The girl in the drive thru got it wrong and the woman said I'm sorry that's not right I wanted *sandwich combo* the drive thru repeated the same thing in an even more ridiculous tone saying "*wrong sandwich* and we're going to take off the tomatoes for you." The woman again apologized and said the correct sandwich and finally the drive thru girl got it right, but again repeated it in the most rude tone I've ever heard. It was so bad that the customer apologized again saying, " I'm sorry, are you mad?" The drive thru girl completely ignored the fact she was completely out of line and said "anything else". I was absolutely dumbfounded so much so, I had to leave a review as a bystander. I would never support a company that allows employees to behave so disrespectfully. The owner and the employee definitely should be ashamed.

Worst experience at a Jimmy John’s... I mobile order my order hoping it would be ready and it wasn’t. I wait patiently and the lady in the front starts taking the orders and my sandwich was never made.. people were starting to get their sandwiches over my mobile order I had place. 35 min wait and I had to go back to work. I asked to get a refund and she stated she can’t do that bc she is too busy making other sandwiches and that I will receive my money back days later. 4 employees and not one could assist. I know not to ever go again to the Augusta store location. Hope I eventually get my money back.