Review Zaxby's - Greenville

Good fast food location with fast, friendly service. Love their chicken, fries, and cheese curds. Disappointed with their new fried mushrooms. They were super soggy and wet.

Very disappointed! I usually visit this place once a month since it’s not far from my house. I waited in line for probably about 30 mins which I didn’t mind since that’s usually the usual at that time (7ish). I ordered the chicken sandwich which was delicious. My fries and cookies were both old. The cookies taste as if they had been out for days and the fries were so greasy. They seemed to have been sitting all day and they warmed them up in the microwave. If I’m going to wait I prefer for my food to be hot and fresh. I hope they can fix this moving forward.

Food is good. Service not so much. I parked in one of the pick up spots bc I ordered ahead online. I called as what the sign says and whoever answered first said okay come inside and pick it up. So I let her know I was parked in one of the pick up spots and would like for it to be brought out. She said oh well you don’t have a drink picked out so I told her I wanted to just tell her what I wanted and she was rushing me off of the phone. Didn’t even let me tell her what I wanted to drink and then said I was lying about being parked in a designated spot and HUNG UP. I waited, she came out and gave me a coke with my order. Unfortunately I had to ask her to send it back bc I didn’t order a coke…. Just not a great experience at all.

We stopped here at 11am for lunch, It's Saturday why is the food cold???? You just opened at 10:30 cookies doughy ,ordered kicking chicken 3 small chicken tenders,big as my pinky finger count that as a tender.ok wings and things and the wings were tuff, dry .every time I choose a Zaxbys I don't care what side of town cherrydale, Whitehorse rd ,wade Hampton now church street.I'm done with Zaxbys .

From the time that I entered the line at the drive-thru through the time that I received my food at the window was 14 minutes. I drove the 2 minutes back to my job. And then opened the container to find that I only received 9 of the 10 wings that I paid for. I called the restaurant to see what their solution was and maybe I could revisit them on another day. But the cashier told me that he was not allowed to give me his name over the phone so that I would know who I had spoken too. Odd. So I drove the 2 minutes back to the "restaurant". This time I went inside. I handed over my bagged container to the cashier that I had spoken to on the phone. He then handed the container over to a female that was bagging up the orders. The female then loudly broadcast to the 8+ member crew in the back that I wanted my "One Wing". The crew laughed. I wasn't amused at this point. She then took my container to the back kitchen area, out of sight. She returns and hands me my bagged container, I thanked her and then I left. I get into my car. I open the container to find the 9 original (now cold) wings and one horribly overcooked, dried, unsauced wing. So I pretty much paid approximately $12 for poor service, D rated food and a collective laugh at my expense. I then deposited the "food" into the trash and wrote this review. To whomever is reading this - I pray that your lunch hour was better than mine.

Last night, after using the Ladies restroom, I was at the sink washing my hands. In walks a, young, male worker. No knock, he just walked in! Afterwards, I spoke with him and a manager? (with long black and white braids). She said it was a public restroom, with two stalls. They saw NOTHING wrong with this behavior.

Call in order, drive through window, long line like most places, teriyaki wings fried hard. Not very tasty and favorable.

Drive thru was SUPER slow. Sandwich didn't have enough sauce on it. Staff not friendly. One staff member was eating behind the counter close enough to the window for me to see her. Past few times I've been there survice has been horrible. I'm gonna go home a different way to hit a different location from now on when I'm picking up Zaxby's