Kfc

Just left this KFC and I am highly disappointed! My fiancé and I stopped to get food for us and our kids and the light skinned woman with freckles at the drive they window had an attitude and was very unpleasant. Our food order was all wrong. I asked for no pickles on my sandwich and got them. We asked for a little ice in our drinks and got a whole cup full!! One of my chicken little sandwiches had a chicken tender that was so hard it was not edible! Not to mention when we received our food we said “Thank you” and she said nothing. Just stared at us blankly. Even after sensing she had an attitude my fiancé still said “have a good day” as she was walking away and she rolled her eyes and didn’t even respond. I really don’t understand why she is even at work treating people like that. We will not be returning and she needs to take a vacation or quit!

Love the staff here. Manager is very professional and polite. I forgot the name of young lady who usually takes my order, she is always on point! Is it Shonda? My bad if I jacked up your name beautiful. All the staff are very friendly to me as well. I only go to this one cause they are just an awesome team.

I've been to this location for carry out numerous times, and typically don't bother writing reviews based on negative experiences, but today's experience just broke me. While the food is always good, and the staff is usually very kind and professional with fast service, the last two times I have gone, the lady working the drive-thru window has been a disgrace. I last stopped by Tuesday, 5/3/22 at 11:25 a.m., and the lady working the drive-thru was wearing a purple shirt, and had at least one tattoo on her arm or wrist. I simply point this out in hopes that someone in management there will see this post and know who I'm talking about. This lady was completely unprofessional both times I've been in the past week; being loud and obnoxious, wearing a smug look on her face, not speaking to me, even when I tried to make polite chat with her, and barely even taking the time to look at me. No thank you, and my order was botched. I would have gone back to complain in person, but I had to hurry up and get back to work. I'm giving a two star review, b/c I've had plenty of good service here before, and the food is always quite tasty, but this lady needs to go, or at least not be allowed to work with the public. The last time I saw her before today, she was ranting loudly about "getting her raise" the entire time I'm sitting at the window. Entirely unprofessional, and this lady DOES NOT need a raise. If someone in charge happens to see this, thank you for your time and attention.

Ran out of chicken. I understand it happens but what bothers me is they have my number and email and nobody bothered to contact me to let me know. I showed up when the tracker said "your order is ready for pickup!" To find that no it wasn't and in fact was canceled. Then the employee who yelled it was canceled to me from the door said she didn't know how to go about my getting refunded and then went back inside locking the door behind her. Luckily the customer service person answering the national line was very apologetic very kind and professional and processed my refund immediately. Poor employee behavior is often a direct result of poor management. I feel sorry for these workers they are under paid and under valued but seriously, you couldn't even call to let me know?

Where do I start. Well let's start with the fact that on New Year's Eve they literally ran out of chicken. The woman taking orders said they had no chicken in the building. They also were out of liver. That's nothing new. My parents enjoy liver so we call ahead to make sure they have them. Someone got it wrong that day because they didn't have anything. They have remolded this location. The food doesn't taste as fresh as the Battleground location but the restaurant is nice. UPDATE! I decided to give them another try and it's not any better. The lady in the drive-thru was rude. After repeating my order several times she finally got it right. My chicken was so small. And it didn't taste very fresh. My daughter's sandwich was a good size but it was sloppy. I just expect better. I'm going to keep this as a 1 star review. Maybe they will get better at some point.

Food is not as good as it used to be they have changed too many different ingredients chicken really doesn't have a taste anymore and it's so small you know if you're getting chicken or something else but the prices are constantly going up and the pieces of chicken or getting smaller not enough for what they charge you for it so I switched over I'm going somewhere else now I used to go there at least once a week or twice used to love that chicken don't even have a taste now

Ugh! To the drive-thru when was told to pull forward waited 15 minutes for food. Then we got it there was a bag of fries we ordered for but all the fries were out of the packaging at the bottom of the package was the container of green beans. The people are rude the food is way greasier than it should be and I wouldn't go here if I was starving.