Crystal Richardson
Ordered my pizza at 5:24pm received a text at 6:01pm that my pizza was out for delivery, did not receive my pizza until 6:46pm. The pizza was cold, not properly cooked nor was it cut properly. I ordered half and half I received five slices of pepperoni and three cheese slices, the wing sauce was greasy. I called the store (girl who answered was a sweetheart) , was told I would have to wait an hour to reorder my pizza then wait another normal delivery time b/c there were 20 orders ahead of me. As a former assistant manager for Pizza Hut I’m so disappointed and hungry
S Will
I’ll try to make this short! Ordered CURBSIDE online. Went to the store CURBSIDE and checked in. 5 minutes past, so I called the store which went to a call center. Spoke to James who said someone would be out in a couple min. Another 5 minutes past of no one being in the store so I called again. Spoke to Maria and she said she would send a message over. After waiting 15 minutes and seeing drivers come out with orders to deliver I went inside. Had to walk into the kitchen to find someone. Lady tells me there is a sign in the store door stating if curbside doesn’t come out within 10 min to come inside. I asked her how in the world is someone supposed to see that sign from your curb!?!?!? She then said we are short staffed. (One of the drivers could of brought my order out while they were already heading out or she could have brought it to me being she did not have any customers. It would of taken 2 secs). Called the call center back on my way home and spoke to James again (they must not have a big call center) and explained to him that I wanted my tip back because I did not get the service I tipped for. James said he would send me over to the store and I can talk to the manager. Of course no one picked up the phone. Called call center back and guess what!? I got Maria AGAIN! Told maria I wanted my tip back because I did not get the service I tipped for. Maria had the audacity to ask me with an attitude, “well why didn’t you speak to the manager while you were there?”. Maybe because I have a hungry kid that’s already been waiting for his pizza at home! I ended up calling a 1800 number and spoke to Leo who told me someone would contact me within 72 hours about my tip refund. Well it’s been a week and not a call have I received! IF YOU CAN’T PROVIDE CURBSIDE THEN TAKE IF OFF AS AN OPTION!!!!
Vandercu Corb
My food was terrible after spending. 33,01. On a deliver order. The pizza looked burnt and tasted terrible. It was cold. I called right away and of course they took my name and number and said someone would call in 24 hours. I can't believe this has happened again. I will tell everyone this is the worst pizza establishment in Greensboro. I even gave them another chance and it still hasn't changed. I will take my 33.01 somewhere else.
Seamon Jackson
This place customer service & food has went down terribly. I don't know if it has tondo with the pandemic or being short staffed but it's a no for me and my crew. We have given them plenty of chances but it's like a hit or miss with them. The food doesn't taste the same, the delivery takes hours; yes hours to get to you, & you can't yell if you're going to get the store, the call center, or an actual person when you call. So sorry Pizza Hut we're sticking to Marco's from now on.
Emily Pittman
First time I ordered here there was a long wait time even for carry out and when I got my food, I was very displeased by the quality. Gave them a second chance with the same order and it was so much better! Love the big dinner box deal.
Foxxi Mah
Hit or miss with this location. I went today and it smelled horrible!! Did not smell like food at all.. Smells like old mildew water damage.. ion know what happened but please fix it cuz it almost made me lose my appetite.. smelled it through the mask..
Bloodytwinz
Do not order from here if you want hot pizza, good service, or a timely order.
Tried it twice once using a code they provided as an apology and not once has my pizza arrived within at least an hour even though their time frame said it was a reasonable expectation nor has the pizza arrived hot. Maybe lukewarm at best. It looks like it was tampered with and the first order took almost 3 hours for a delivery.
Gloria Calhoun
Pizza and wings was hot. The driver was very friendly. The price i paid for the Edge pizza was acceptable and the pizza was great!!! I order it everytime it comes back!!!
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