After a mishap with my order, not only did they remake my order, but the cook came out and apologized to me personally. That really made an impression.... I rarely see this kind of integrity in a fast food restaurant.
Pretty sad that are know for there classic beef and chedder sandwich and the sandwich i had to reassemble it and no cheese or arby's sauce meat was dry. Then you look inside from the drive through and see them play with a magic 8 ball toy instead of getting your order correct. Do better
Little disappointed that they don't carry ham any more. They were also out of Coke and Arby's Sauce. The food was good though. Friendly service.
Went through the drive thru today with my daughter and had the best customer service. The gentleman at the window was very friendly and engaging and made our day with his humor. The food was great also.
Staff need to listen better when taking someone's order. Then they can fill orders correctly. Staff need to make sure the order is completely filled before giving the order to the customer That way patrons don't have to return to get all their order
I have gone through the drive threw 2 times now and both times bad customer service. They hand you your food so fast. And they never ask if you need anything else. I asked for some sauce and the person gave me this look like. I can't believe you need this. It makes me not want to go there anymore..
Die Hard Arby fan here , So way back from when the oven might was actually a hat or so I believed then was a know to the "BIG MONTANA ". Whatever the cause though I find Arby's to be the most satisfying fast food , yet slowly roasted chain out there.
We went through the drive through about 20 minutes before closing. We ended up going inside because the people in front of us were taking forever. They ordered quite a few things and the employees were trash talking them and complaining. They had a huge attitude and were very rude and curt to us. I'
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