Red Robin

This restaurant has always been horribly loud, with architecture that amplifies noisy happy kids. We hesitate to eat indoors but our cold rainy mothers day made that impossible. We chose a booth in the bar and while eating the truly delicious burgers, and a tower of onions, we could actually hear each other talk

Edit: the owner called to follow up on our experience. He was very kind and apologetic. I really appreciate the extra effort to makeup for it and that it wasn't some typical generated email. We will definitely be back and look forward to a better time. I'm updating the stars because of how personal he was. Thanks again! Horrible service. We spent most of the time trying to get our servers attention so we could get forgotten food and our check. We couldn't find our waitress once it was time to pay so we tried to go up front. Told we couldn't pay there, tried to pay at the bar, told nope. They took our check to a manager so she could cash us out. She processed it AT THE BAR where we were told we couldn't do it at. The only reason they get 3 stars is because my kids like the chicken strips they got. There needs to be better training or more waitresses to customers ratio.

This is for my experience at the Grants Pass Red Robin. Food and service was excellent! I didn't get the servers name but he was fantastic! We also had an interaction with another member of the staff and he was awesome too. He may have been a manager. It was my birthday dinner and I got a free ice cream sundae too! They seemed to be well staffed and relatively busy as well.

I LOVE the Southern Charm burger… when they actually make it right. Unfortunately that very rarely happens. (Out of the last like 10 - 15 times I’ve ordered it over the last year or two, I got exactly what I ordered like twice?). All I ask is no Mayo & no onions… That’s it. But again, I ordered some food to go tonight. The order was delivered and wasn’t right. The delivery service gave me a refund. Went down to the store and ordered another… still not right. So they made a 3rd… got back to the house, nope not what I ordered again.

My husband and I were there for dinner last night. We were seated quickly and were provided decent service. The food was terrible. I ordered their new brisket chips. That was a mistake as they were absolutely disgusting. The whole combination missed the mark, but the worst part was that they used potato chips and liquid cheese, so it was a pile of mushy, nasty chips within minutes of me receiving it. The real kicker for the night though was a younger employee, seemed to be cleaning and bussing tables. At one point he was behind the counter very loudly making fun of special needs people. Then he went behind towards the kitchen and was yelling what sounded like monkey sounds. Not one of the other employees said anything, which just added to the disappointment of the moment. Is this the image that Red Robin wants to put forward? It wasn't a good look. The only reason I am giving 2 stars and not one is because of our server. Do better.