Review Mcdonald's - Grand Rapids

This McDonald's struggles a lot. Pop is often flat. Slow, but it's the times. I'm usually getting only beverages and sometimes they give me regular pop instead of diet as ordered. How, I'm not sure when it is automated. It is what it is. My breakfast today was great.

If i could give a 0 on this review I would. I visited this location on Monday 05/30/2022 around 10:30 am and I went thru the drive thru. I sat at the speaker with no greeting watching car after car go by in the other line. I said hello and the man on the speaker said hold please. I continued to watch car after car and said hello again and asked if there was a reason I wasn't being helped. He told me if I was going to be rude and inpatient to leave. I was furious. It was so unprofessional. I stayed and placed my order. I ordered a # 3 with pickle and cheese only with a large frozen coke, a strawberry banana smoothie, a McChicken and a small Carmel frappe. I had to repeat it 3X and when i got the window the rude young man had my sandwich wrong. He walked a way and a woman came up and said i would have to drive around and get back in line to have my sandwich fixed with no pickle. I left. I have never experienced such rude customer service and they enjoyed making me upset. They both claimed to be Managers. I will never visit this location again and they should not be employed if they cant handle working with people.

Bathrooms are disgusting. Baby holder needs a Good Wash and the Sink area. Toilet paper shreds on the floor. Food was good

It was lunch time, so it was busy. The employees were nice and it was very quick, we ordered and had our food in the space of a minute. The Quarter pounders were so good and the fries were so fresh from the fryer we had to wait to eat them. They were so good! I was craving McDonald's and they didn't let me down!

3 orders now, and every order I get 2 pies. The pies have been at least 6 hours over the eat by times. It's disappointing when you can't even depend on McDonalds to provide the service you expected for 30+ years.

I'm giving a one star because I just came in to pick up for a delivery and I have been waiting 15 minutes and at least 20 cars have gone through the drive-thru and the order is still not ready. and the workers barely acknowledged I mean at least say I'll be right with you didn't even get that didn't get a hello just people not even bothering to look up from what they're doing

Not only was the ice cream machine broke, the credit card machine was down too. Thankfully I had some cash on me, so the line moved quickly.

We were not happy because this was about the 5th time that the ice cream machine has been out of commission but anything with ice cream was still on the menu & we had waited in line for several minutes for nothing! I feel sorry for the employees at this place...I'm sure they get tired of being treated poorly by disgruntled patrons!