Frowning Fathers
Had a great experience here with all staff involved in the drive through. Out of all McDonalds I’ve been to the staff here ranks super high with me. The food was maybe a 6 out of 10
mike green
This McDonald’s location has consistently ranked above every other location I’ve been too locally by far. First off, they have a playland. Second, said play land is always clean and well maintained. Third, the staff is friendly and helpful, and fourth, the food is exactly what you expect for McDonald’s. Overall highly recommend this location, mostly because they seem to actually care, which is more than can be said for many McDonald’s locations I’ve been to. The friendly staff who go above and beyond to provide speedy service will keep us coming back here over other locations.
Sarah Harrison
Great play center for kids. No shoes allowed so you'll need to bring your child socks to wear. Socks are required. Is great for our 2 and 4 yr olds. Lots of room to play.
Jennifer Hansen
The workers at the McDs on Plainfield Ave Grand Rapids are really just the nicest. The manager Tasha? I think, is really the sweetest person. Tash always remembers us and remembers my mom's absurd Mcafe order....
The restrooms are clean and the orders are usually right. Sometimes my mom's Mcafe special order is wrong, but I can't blame them for that. She's old and crotchety and her order is irrationally specific. 😏🙄🙄😂
The kids area is obnoxiously loud when I'm there....(95% of that noise is emanating from my three kids who feel like they have to scream everything to each other in that migraine inducing echo chamber)
Bring Advil.
Alistair Rosema
We came through the drive thru and didn't get our whole order - no biggie, we didn't even check until we were home, and the food was very fresh anyway. I went today and got the rest of my order, which was also very fresh. I'm pretty impressed, I've worked a lot of QSRs and this one is efficient, had great customer service, and the best part was definitely the food, I haven't had fries this good in a while, you can tell they actually maintenance their fryers. We appreciate the team members at this location!
Also the lemonade is amazing, thanks to the person that recommended it :)
Casey Sheehan-Hunt
Food is always good quality for fast food! The staff is very friendly and they work extra hard to take care of the customers. My only complaint is that mobile orders usually take 15-20 minutes to get out to you after arriving (as opposed to the typical 5 minutes they state on the app). Otherwise, I highly recommend this location!
Globberbob
I don't know if it was just the right place at the right time, but I've never had such a perfect experience at a McDonald's. Call me cheesy but it was shocking enough to make me do this review.
I went for a quick dinner pickup, the staff were very patient and courteous. There were practically zero communication problems to speak of. The order was made exactly as we asked. The food was hot and just about as good as I've had out of any McDonald's prior. My experience is usually the exact opposite of this.
It is my hope, that the excellent employees of this particular shift receive some kind of an incentive, or at the very least some appropriate recognition. For a commonplace fast food restaurant, the experience on this evening 9/13/22 was a perfect example of business excellence.
Linda Froehlich
Always a great place for a quick meal.
Two all beef patties, special sauce, lettuce, pickle, onion on a sesame seed bun. Big Mc-
still great after all these years.
Cathrine Hayward
I accidentally left my keys at the counter. The woman helping me noticed and brought them out to the play area where my daughter was playing. Thank you for your amazing service !
Nichole Swann
This McDonald's is the worst if you want to get food anywhere between midnight and 4am. When they are open I usually do get good service. There are a few window people that always do a great job. What upsets me is when I get out of work at 2am and want a quick bite to eat and they are closed. In the last 6 months I have gone there and they are either closed and not taking cash because their computers update or they are closed because an employee quit. I have gotten that excuse 3 times now. If that's true then maybe night management should be reevaluated. I wouldn't be so upset if it hadn't happened so often. Don't be a 24 hour restaurant if you can't actually fucntion for 24 hours. Simple as that.
Lynne Spoelhof
Wow, they need some serious help in there. Ordered (and got a reciept for) a Large Big Mac with extra cheese and a coke, plus a plain cheeseburger.
Got home to find a Medium Big Mac with extra mac sauce and a dr. pepper, plus a cheeseburg with everything!!
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Dan Dexter
Fries were excellent, hot fudge sundae was good, mushroom and swiss burger was not good.
Jodi Kroes Stevens
Got in line at 7:22 PM to get ice cream didn't get to the window to pick it up until 7:45 not happy.
Bill Lynch
13 minutes to get through the Drive Thru, only to get cold burgers when they were finally given to me is completely unacceptable! Only 2 minutes to take my money, 11 minutes of waiting between the two windows! Wish I had gone to Arby's instead!
Crystal Gray
This is honestly the worst McDonalds location I have ever eaten at. Everytime I decide to give it one last chance, they somehow manage to mess up my order yet again!! At least they are consistant!! Food was cold probably because we received the food, then had to wait for a refund for being overcharged, then waited again for the frozen drink only to find out they were out of the strawberry and tried to just pass off the frozen lemonade for the strawberry lemonade. And when I asked for a refund since they didn't have what was ordered the manager couldn't manage to figure that out correctly either. Great job McDonalds!!
Marc Lohela
We very rarely get McD's for our kids so hey...let's treat them with a happy meal. When we got home I discovered my daughter received a partially eaten egg mc muffin in her nugget box instead of chicken nuggets. REALLY!!!!!!!
Lola Gallant
They were having a very off night. Service was way behind. Waited for food after paying for 20minutes or more at the drive through.
10-29 8 pm
Nicole Adams
I’m pretty sure my chicken tender was cooked three days prior to me ordering it!! ���
Leslie Holland
I'm done with McDonald's burgers & fries, everytime I eat them my stomach aches. I will continue with their smoothies, my favorite is mango/pineapple.
Renee Willey
My only complaint is that employs need to check the children's playroom more often.
I'll children are supposed to have socks and for these can be purchased.
I would say about half the parents ignore the rules until someone comes in and talks to them, but is hardly ever done in less someone complains.
Jasmine Laraye
Every time I go here it's always a food mess up. And the attitude is horrible there. They act like it's my fault they work there. If I didn't live close I would stop going to this one. The mangers only ever say "I'll talk to them" which is a lie. Today as I was there they put ONE pickle on my burger. I just don't underhand why the employees act a like it's someone else's fault they work they�️. Yes I call and complain every time.
Sandy Kanauz
Food always cold when your order is wrong they try blaming it on you.
Cheryl Gerou
Great service..clean restaurant and sweet managers!!!
AL Jones-Cobb
This McDonalds is TERRIBLE!!!!! They intentionally short you on your order & often get the order messed up. They have become sooooooo cheap!!! They lay your fries down sideways to make it appear to be full, but when you pick up the fries, they all drop to the bottom & you discover that you have just paid $2 full price for a half container of fries!!! Isn't that a shame that they find their success in deceiving their customers. If you ask me, McDonalds has lost the little dignity that they have & they need to go down to the welfare office & apply for food stamps since they are coming up short on servings. They fill your cup up with ice first & then give you 10% of the drink that you requested. If they keep scamming the American people, one day they will close down with a reputation of thieves & deceiver s. Every dog has their day & some even have 2!
Candy DeVries
This is the location that gets it wrong every single time we go!! Ordered a Big Mac, got home to Quarter Pounder with no mustard or onion and extra pickle!! How could anyone think these people should make one cent more than minimum wage? The last time I was in the lobby I heard one of the employees use the f word, called corporate to report it. They told me they would get back to me and two months later they still have no contacted me.
Kayleigh Groenendal
Leaving a POSITIVE review because everyone here is being super friendly tonight! This McDonalds actually does a good job :)
Michael Malcolm
Here's an idea... Next year St Patrick's Day is gonna fall on March 17th again. How about you prepare for a run on Shamrock shakes that day. It might happen. Maybe even take down one vanilla and one chocolate shake machine so your only Shamrock one doesn't freeze up on you.
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