Einstein Bros Bagels

Everything was completely wrong on this order. I ordered gourmet bagels. What I received was 2 poppy seed bagels, 2 raisin bagels and 2 mystery bagels cuz idk what they are. They didn't give me the plain spread that comes with it. They only gave me the EXTRA tub of onion & chive shmear I paid for. The vanilla sweet cream cold brew was not a vanilla SWEET CREAM cold brew. Had to tell the guy at the counter how to make it. I'm afraid to even taste the chai tea in fear they put 2% milk and not almond milk how I asked. And I can't have milk. I understand maybe forgetting one thing. But everything? If they were out of something they should have told me when I got there and had me pick stuff out I wanted. And compensated with a gift card or something for the extra money I spent on the gourmet bagels. And how do they not know how to make the coffees on their own menu? I contacted the company to get my money back. Let's see how that goes.

Wait time is a little bit but it's understandable as the bagels are made to order. They were out of a coffee additive but the person on the intercom knew and let us know immediately, it is obvious that the employees know what they are doing and communicate for the best service. The items received were as ordered.

I love Einstein’s bagels but this location is just terrible. I haven’t ever had a good experience. Today i called ahead to make sure they had Asiago and the staff member let me place a phone order. Went though the drive through to pick it up and the staff member checked with me that this was my order. I looked in the bag briefly and was on my way. Arrived home to enjoy my lunch realizing they must have handed me someone else’s meal. Ended up spending too much money on something that i don’t want. 1/10 do not recommend

Ok, normally I let things slide, but when it comes to morals and ethics...well, then I MUST say something!!! I have been going on Sundays, to order half a dozen bagels and variety of 4 blueberry muffins, or danish. This is the second time items were missing in the bag when I got home. THAT I PAID FOR!!!!! Food is expensive, and I feel robbed a second time!!!! I am very busy, and, I drive very far, to get these bagels, "that I love" however, its rather embarrassing, to have to double check what I received, EVERY SINGLE TIME... don't you know...? Sounds to me, like they need a complete overhaul of their process, new management, and a few employees, before I go back there.

Amazing customer service today, although my avocado was missing they corrected the problem immediately and were very professional about it. Not only was this one of my first time eating a bagel sandwich from there but it was also a great tasting sandwich I would recommend highly for the food and customer service.