Texas Roadhouse

So it saddens me that I have to report negatively because texas roadhouse is my all time favorite but unfortunately the same standards don't hold up to the reputation. I put 3 stars because 2 of our 3 meals were great but the third one was a disaster. My daughter ordered no mushrooms on her road kill meal they took it back and 1 min later they brought it back they scrapped off the mushrooms threw a new piece of cheese on top and threw it in the microwave so then her fries became mushy and nasty. Not the kind of service you would expect from a place who charges what they do. Our waitress came to our table to take our order and then didn't come back after that. I would understand if they were super busy but it wasn't as busy as a Friday night and even then I've had better service. We watched as our waitress and 2 others sat at the bar chatting with a gentleman and eating. Not very professional. I spoke with a manager about it he was nice but the quality and customer service standards need to be reevaluated. It's sad to say we may not go back.

We were so disappointed of our experience today. We have been very happy in previous visits. It started with the wait. We're were told we would get a text when our table was ready withing 5-15 minutes. We waited and after the time elapsed we asked if we missed our call. We had not yet. After 15 more minutes of waiting we went to check again. The customer in front of us was inquiring the same and was told he was texted twice and would now have a 30 minute longer wait. We asked and they told us our table was ready and a text had been sent. We waited another 5 minutes to be brought to our table. Our waiter arrived a few minutes later for a drink order, not appearing to want to be there. We had to ask twice for their complimentary bread and then finally got our chance to order food. We recieved our table ready text after we got our order. We were pretty disappointed with the Mac and Cheese for our youngest child (which was boxed Mac, not something you would expect from a higher end chain, especially for the price). The Mac was not creamy, but very dry and overcooked almost curdled looking. We heard complaints from neighboring tables about their negative experience. Also at one point we stacked neatly our used plates and cutlery. Our waiter came to collect the used dishes without a word to us about needing anything or any word at all. Our dishes were mediocre at best. The prime rib was overly and fiberously fatty as the fats were not properly rendered to give those fats their glory. My husband was not able to finish his dinner as those strand of fat could be compared to the consistency of eating hair. Our waiter disappeared for quite a while and we were already beyond ready to leave. So very disappointed and will not be returning. Gross food and shotty service. Such a shame.

I was in a sh*t mood, and then our server showed up with a smile and jokes! Michael was definitely on his A game (out of 460 location my husband and I are from Texas and have been to over 25) the table was cleaned and out of the way our drinks were full and everything was hot when it arrived. Steak was overcooked but flavored well.

Zero crowd control. Our experience with Erik would have been pretty perfect. However maddie/Maddy decided she would rather socialize at the same volume as her highly intoxicated patrons that she obviously knows from outside work if she's going to share that volume with them. I could barely hear my girlfriend speak. Restaurant seems partly in shambles. I wonder what the fine folks down in Texas would think about their franchise in this condition.

It wasn’t busy: no wait like the other TR restaurants who usually have on a Friday night. I ate all the rolls and still was waiting on our non alcoholic drinks. The same appetizer showed up to our table multiple times even after informing the employees, we did not order an app. The app was then pushed onto the table next to us. It was quite humorous to the other table considering they watched the app come to our table multiple times. It was like the app needed a home! “ I’ll be a good app, I swear!” My salad didn’t come out and I had to ask for it after the entree arrived. Something about it was sent to the to go area. My entree was over cooked and looked like it had been rode hard and put up wet. 😬 I tell ya, it’s seen some things. I would not eat it. The manager did remove it from the bill. I tasted the ribs and the ribs were good and something to consider reordering another time. We ran out of drink and had to ask for more drink. The person I had with me had throat surgery years ago so it is imperative to have a beverage available during the meal. When it was time to pay: we waited, and waited, and waited. At one point we thought to swap out wait numbers with the witch doctor but we couldn’t pull the look off as well as Beetlejuice. The server finally came back with the credit card and told us he was in the bathroom. That alarmed us a bit, our service was bad, however, the server seemed…. Not okay. We attributed our poor service to the server possibly having a bad day. But if he was in the bathroom that long……… In the words of Piglet,”oh d-d-dear.”