Review Chick-fil-a - Gainesville

One of the worst establishments I’ve been too in the area. Came for breakfast after getting off of a 12 hour shift from the hospital to get a chicken biscuit, only to discover while driving down the road a very long piece of string stuck between the bread and meat of the biscuit. I was initially shocked at how long the string was, thankfully I hadn’t swallowed it. I wondered where it could have came from, and how it got stuck inside my biscuit I called the establishment soon after and spoke with the manager. She said that we could come back and I didn’t want to but my partner insisted that we went back so we did. Not only did I waste my time driving back but I wasted gas, especially with the price of gas right now. When I finally arrived at the establishment I spoke to a very young cashier who didn’t even give me her name and I told her I had spoke to the manager about the problem another young girl in a managers shirt approached me she asked if I wanted a refund or a biscuit but I demanded both I explained to her that I could’ve choked and asked how possibly a string got into a biscuit. Where did it even come from not only is this a matter of carelessness but a matter of cleanliness. She refunded me for the price of the biscuit and gave me another but just thinking about the whole experience still leaves me mad. Maybe they should hire managers who care more about their customers and an actual adult to run the establishment. The manager couldn’t even come up with a reason as to why there was a string in the biscuit.

I’m not giving them less than 3 stars because I know that everyone has a bad day. I went through the drive through this morning and ordered a #1 with water, a spicy chicken biscuit and a medium sweet tea. When I arrived at the window they gave me the sweet tea and spicy chicken biscuit and after they scanned my app I asked if they got the #1 with water and with an attitude they added it to the total (mind you they repeated the order when I first ordered) then after paying they gave me the food, sweet tea and a cup of water. When asking for the bottled water because I paid for it when I purchased the meal the girl rolled her eyes, grabbed the water and handed it to me. I said thank you and the girl didn’t say anything.

Chick fil A is one of the best fast food restaurants in the industry today. I was mildly disappointed in my recent visit. It was near closing and I ordered 2 sandwiches, fries, 30pc nuggets, and drink. The service was friendly and fast despite having to wait an extra few minutes for hot fresh food. My only complaint is that after receiving my order I did not receive my sauce and only got two napkins for a somewhat large order and had to drive back around to get my sauce. Overall it was pretty good service. I can forgive a couple of mistakes and most likely get better service another time. Still better experience than other fast food establishments down the street.

Placed order for delivery, was told it would arrive in 10-20 minutes. 30 minutes later I hadn't received food, so I called the restaurant, they said their delivery stopped at 8, checked my order and it was placed at 7:50 and my card was charged. She then said delivery stops at 7:50, and I'd just have to wait for a refund.

This is my second experience in 3 weeks that I have been highly disappointed. I placed an order for my bf and I on the mobile app.. we get there, and wait 15 minutes for our food for curbside. We both had the chicken strip meals. The chicken strips were cold, barely even breaded with no flavor to them whatsoever! The fries were so cold! The drinks had more ice than lemonade & I specifically indicated that we wanted lite ice! I’ve been to many Chick-Fil-a’s and this particular one is the most disappointing! The service puts CFA to shame. We won’t be back!

Ordered a char grilled chicken wrap. Got home and there was barely any chicken. Called management and they replaced my order. Just look at the difference. Thank you.

Always good food and great service with a smile at every Chic-Fil-A I have ever visited, & the prices are very reasonable as well. Thank you Truett Cathy and the entire Cathy family for sticking to your beliefs & principles and putting God first and foremost! He is continually blessing you for keeping the faith and will always be faithful to you as long as you do!

Swell bunch of folks here and the foods not to bad either. The menu has changed some over the years. Don't be worried it still tastes good. Yall enjoy, my pleasure.