Review Arby's - Gainesville

Ordered numerous times via doordash. Love the burgers and the amount of meat placed on them! Sometimes the order didn't arrive as we had ordered and was easily able to get a refund through doordash, but largely had very good experience from Arby's. We also have Arby's to thank for the 'horsey sauce', we tried it out of curiosity once and have never turned back!! To the extent that we now buy a creamy horseradish sauce from the grocery store and use it on sandwiches and as dipping sauce for other things. Thank you Arby's for the horsey!!

This location just had a major remodeling and looks great. Staff has always been friendly, they work hard to keep things clean, orders are hot and always correct. Drive-through is always fast as well compared to other fast food places around town.

My experience was not the best ..The gentleman that politely took my order also got me a lemonade because the foutain drinks were not tasteful was very quick and helpful. He also made the decision to give me old fries that had been under the warmer even though drive thru was waiting on a fresh order of fries to come up..could have waited on them.Instead I felt it was hurry hurry rush rush ..even if the food was not the best. Which the sandwich made had barely any sauce or cheese on it didnt even know it was a beef n cheddar. So, please your customers want great food in a efficient manner. We are there for the food..hot fries, well put together sandwich...just take pride in what you do. It's hard earned money spent and you too expect the same.

Honestly the food is hot, fresh, and delicious 9/10 times. But the au jus is either cold or scalding hot. Aside from the food, There is one young woman in there (late 20s) that has THE WORST customer service I’ve ever received. Totally unwarranted, and totally unprofessional. There’s a woman (I think a lead) that works there that is super sweet and helpful that *kinda* makes up for the other girl. But not really. No seriously, we get it. It’s a fast food drive thru. But the bih in there with the attitude gotta go ASAP

Now I understand that by being the guy that, for undisclosed reasons, needs to get his girlfriend something from Arbys 15 minutes before they close, is not a great look. However, when coming up to the well lit drive thru menu and noticing an employee inside standing by the register, I figured I made it there with great timing. I was initially told by the employee that they were closed. Confused, I asked why? Clearly their hours were posted correctly online. She then said that she was only taking Doordash orders at this time. This is even more confusing to me since she was refusing to take my simple order because I didn’t use a “middle man” service and/or I was not the driver for delivering such service. Sadly I believe this really all just boils down to employees these days not wanting to do their job and getting away with it by saying something confusing like “sorry you’re in my drive thru during our hours of operation but we’re only taking Doordash orders right now”. Maybe someone somewhere has the truth but for now, I’ll remain confused.

The portions at this Arby's are a lot less than another one we have visited in Gainesville. The parking is dangerous next to the checkout, a better design should be implemented. They didn't give me everything I ordered so I went inside to pick up the missing item. Over stock of turned over tables and chairs in the dining area us yuck when you can see the degradation of the table legs and the caked in dirt on the base of the chair legs thst were turned over. That type of cleaning work is not something you can't ask the average employees to do either. I needed something to fill my stomach while out donating clothing to 2 less fortunate people. I told my wife after eating the food that it did fill me up so I could continue on without faulting, however, the satisfaction that a meal with love gives versus the fast food, is greatly comparable. The Arby's brand as well as most fast food chains seem to have forgotten that the soul needs to be nourished as well. Lately, since the 2020 Covid quarentine, I can tell the depth food has and I hope that can be restored in the foods that are sold to consumers. Before my wife, I had a much lower standard for quality. Now, there are specific counterparts that every meal should contain. This meal was missing one of the main ingredients, Love. Sounds cheesy, but foodies know the difference. Oh and the jalapeno poppers large looks silly in the cup half full. Recap: ·Needs store and parking remodel ·Food needs more care/love from main location to distributors ·Food needs proper packaging ·Inside dining area needs to have the extra tables and chairs removed ~Rei Gunn

Good food . Hubby had brisket. Loved it. The sent out curly fries for his . Was a mistake. They brought crinkle right out no questions . Very nice ppl

Loved it! You could see it had just had a complete makeover. So it looks great and the food was as tasty as always. Which will send me back more often.