Steak 'n Shake

We had very good meals at Steak 'n Shake. Steak 'n Shake is incredibly under rated. Our burgers and fries were made fresh to order. The lettuce, tomatoes and pickles were all fresh and crisp. And the food was tasty and flavorful. The dining room was clean too. I highly recommend this Steak 'n Shake location!

Clean, updated, first time I seen a SS with NO WAITRESS OR WAITER, a lil weird but really cool to order what you want without someone annoying you every 6 seconds asking if everything is okay. A different kinda experience for sure. Food was super fresh fries were really good and well salted overall 5 star ⭐️ ⭐️⭐️⭐️⭐️ Place in Frisco

The food was very fast and hot. Very tasty steakburgers and nice thin crispy fries. The staff was very kind. The business model has changed for the better in my opinion. I had not been to Steak N Shake for years because even though I always liked the food, the service was not very good and fast. Now all they have are ordering kiosks and the drinks are self-serve. My experience at this location was excellent. Very clean dining room.

**The employees are clearly trying their best and working with what they have. This review is not a reflection on them** Steak and Shake is unfortunately not what it used to be. I remember it being a very fun, lively, family restaurant that was also very affordable when i was a kid and teen. Now? Not so much. Prices went up and the experience went way down. Its kinda sad going in and seeing it so...desolate, we had hoped it would be a fun family experience like when we were kids. They were running on a slim crew (most likely the fault of the company itself, not employees). The food itself was good, but way over priced. Shakes are no longer in fun glasses and instead are just in a Styrofoam cup. Condiments and seasoning are no longer kept on tables either. I'm serious when I say it was like a weird alternate experience remembering how busy it used to be and now it's just a sad ghost town. The employees were friendly and working hard. This is clearly the fault of the company itself.

I walked in & had to make my order on a kiosk. There was no place to add to from the way the burger was original made. They have also taken away the option, I am guessing, to add the different toppings on the French fries. Then when the food is done, whether for dine in or to go, they call a number that is on your receipt. The lady, after I told her that was my order (I was getting me some tea) looked at me like she was telling me to hurry up & get this bag. I will NOT be back, unfortunately, if this is how service is going to be here.

Y’all…. We have given this place 3 tries and been disappointed every time in the overall atmosphere. I will say this time that the cook was working really hard, as well as most of the staff I saw, so although they could still be understaffed it doesn’t seem to be a people problem. The issue is that it is overall quite dirty in general and the overwhelming smell can knock your appetite right into next week. I am nearly certain by now there is some kind of sewage problem because it always smells like waste in the restaurant and really bad over by the bathrooms. No ketchup, food takes extremely long, and the food isn’t bad but just not what you get at other locations and by the time you get it you’re just ready to get out of there. Definitely feels like they’re cutting corners to get by. This is our closest location and would love to see some improvements done to have a better experience.