Jersey Mike's Subs

I really wish they'd learn the meaning of "EVERYTHING"... Every. Single. Time. Dating years back, having to explain to them what "EVERYTHING" means is quite comical, and kinda sad actually with today's education system. WTH Jersey Mike's!? Anyway, besides having to school them on simple English word, they do offer delicious and fresh made sandwiches.

I'm a nurse in an ICU and in the midst of a crazy day caring for a patient that needed to be kept alive with constant interventions, at 4 in the afternoon, I decided I had to take a break and eat. I ordered Jersey Mike's for myself and 2 other nurses that had also not eaten. There is nowhere that could deliver so I used Uber Eats. I paid $37 and change for 3 subs to be delivered. Excited to eat, I opened up my bag to find a nice, big, curly black hair hanging from the lettuce... gross as it may sound, I was starving so I pulled that are off and started eating. I noticed on the top of the bread, there were some weird black/blue spots (pictured)... kept eating. A couple of bites in, I turned the sandwich over on the side and noticed a large blue/grey/black fuzzy thing on my sandwich (pictured). I called and spoke with an employee that was LESS than helpful, acted annoyed and like he didn't believe me stating he has never heard of anything like this ever happening ever before... I asked for a manager and was told there was not one there. I even told him I didn't care about the money, I just wanted my food... they just didn't care. They could remake the sandwich or give me "store credit" 🙄 Doesn't help me much when I work in an ICU and my patients typically suffer if I leave them to go and pick up my replacement sub 😔 I am very disappointed. I love their subs. But that customer service was very sad! ***UPDATE*** They did, after MUCH pleading, offer to bring me a new sub to which I accepted. I will be honest though - after being treated so badly, I was nervous to eat the replacement sandwich 😳 So, I have to give them credit for bringing me a sub... but, maybe they should, at the very least, be nice to their customers and make their wrongs, right again.

I have been a customer of this location since it opened and used to order regularly. I like how easy it is to use the website or the app to order and the timing works perfect for me to get a short ride in on my motorcycle to pick it up. My last 2 orders though have been seriously disappointing. I thought my last order was the worst sub I ever had there but today beat it. I order the same thing every time and the meat is just not as good as usual, a bit dryer and not as tasty. In addition today I received my wrap in the shape of a triangle instead of a cylinder. there was hardly any vegetables and the wrap itself was a bit on the stale side. The edges of the wrap were actually cracked and crumbly. I had figured the last order was a fluke but two in a row seems to be a pattern.

I love this place & visit very very regularly. My order is almost exactly the same each time I go here- 3 regular subs and 1 gluten free sub. I’ve given 1 star just for today’s visit because of the young girl who was working the counter and the experience I had. I walked in at 8.53 pm and specifically asked her and the other guy working if it’s ok for me to order sandwiches or if they are closing. I asked twice if they were ok with it. Only after he asked me to come, I went in. She very curtly told me there’s only wheat bread and I said I was ok with that. I ordered my subs and asked if they had the gluten free bread and then placed my order. I noticed she was very upset and visibly ripped the plastic wraps from each vegetable container. She did every thing after that to show that she was tired and mad! The guy actually was very fast and efficient and made a hot sub and my gluten free sub. Two other people walked in after me, one to pickup and one to order. This young girl tried to put my gluten free sub into the brown bag and couldn’t do it, she got upset and started to stuff the sandwich very roughly into the bag, and still couldn’t get it in, at which point I said- please don’t do that. Can you give that to me? I’ll do it myself. I could not watch the sandwich being squeezed and being pressed against her apron. It really wasn’t an appetizing moment to get my sandwich like that. Then She very rudely asked the guy making my sandwiches what my order was and told me what I owed. I paid extra as tip bcos it was late and they were visibly upset with late customers. As I was leaving, she started crying and a customer who came after me came out and screamed at me for making this girl upset. So people who walked in after me don’t see what I was treated to but noticed her crying. I also have a teenager who also works in a fast food chain right across from here. I understand there are people who come just before you close - and maybe this girl was tired today. But that’s no reason that I was made to look like an evil person. If you don’t want to serve someone- then don’t let them come in!!!!! Very simple- all they had to do was tell me they can’t serve when I specifically asked them twice!!! You can’t let someone inside and then visibly treat them rudely or make a mess of their sandwich!!! If the rule is to serve until 9 pm, then the least is not huff and puff like you’re mad. Pls talk to the manager and lock the doors once you’re done cleaning up. Or Tell me- ‘we are only doing online order pickups, sorry we just closed everything’, or Switch the ‘open’ sign off!!! Don’t let anyone come in and mess your mood and make you more tired. I love the guys who regularly work here- I am a very regular customer since this branch opened. We have used this branch for our pta spirit nights. And every time I go there I have a very good experience and the guys- all of them are so respectful and polite. They take special care especially when I mention the gluten free is for a person with allergies. I would normally give more than 5 stars for this place. I will still go here and this review is not to make a reader avoid this place.....but Today was just a bad experience for me!