Jack In The Box

Im new to the croissants. These things are bomb. I add tomatoes to mine; they are explosive. I might be addicted to that and their sourdough jacks. Customer service could be better. You can't add condiments to a mobile order so asking if there is anything else i need would be better customer service. Answering someone's honk to come back to the window would also be good cx svc instead of me waiting 2-3 minutes for condiments. Fortunately, the regional manager responded to my feedback and coached the young man. Other issue is that I don't get a physical receipt with my order. I don't like that.

Came to this jack in the box and waited in the drive thru line for it seemed like an hour just to get to the window for them to ask me what did I order smh 😡. And when I told them one of the many things I ordered she came back to the window and said I'm going to have to retake your order. for what so they can park me to wait another hour, I don't think so. I left an unhappy customer. Never will I return there again. Poor customer service..

So my kids and I stopped for lunch at this Jack in the Box, on our way back to Idaho from California, because it's was the first place we all agreed uppn. We don't particularly frequent JITB more than other fast food places, but we might if they were all as great as this one. When we walked in, we were greeted by a nice lady who checked to see if we were ready to order. She was gracious and kind gave us more time because we were not ready. She put up with us needing to use the bathroom (which she had to buzz us into because doors were locked for customers only). She waited as we looked over the menu. Made kind small talk as we tried to make up our minds. All the while.... Waiting for us with a smile. Her name is Kay. I'm assuming she is a manager/shift leader because her uniform set her apart. She kindly took our order, was pleasant when my credit card was denied (I'd already maxed it out from our vacation) and quickly got us back on track and our order completed. Kay not only was delightful, but she went above and beyond. She paid attention to what each of us ordered and bagged our to-go order individually so we each had our own bagged lunch. Not only that, she also wrote on each bag what the contents were. Thanks to her we didn't have to half open each sandwich to figure out whose was whose. And...... She thought it had taken too long to get our food she gave us a complimentary order of churros. We actually thought it was faster than our wait at local Idaho JITB's and we're surprised she thought it had taken a long time. We were so impressed with Kay's customer service!!! She was friendly, polite, genuine and offered quick, efficient service above anything we've seen in a fast food establishment. So if we could go back to be served by Kay again, we would. But... As we live in Idaho, we may never see Kay again. If you stop at this JITB tell Kay hi for us and enjoy your visit.