Chipotle Mexican Grill

It’s sad that some of the workers here are terrible. We avoid this Chipotle as much as we can. We live in Kerman and would rather drive to the one on Palm. We came on the night of Apr 5 at 9:15pm and we planned to eat inside but the supervisor was already stacking chairs on the table (while other people were still eating) even though they close at 10pm. Usually when you come around this time, they are out of something. This time they were out of sour cream. Well not entirely out, they have it in bags in the back, they’re just too lazy to prep them. I’ve worked at chipotle before. I know how it works. Last time they were out of cheese, another night they were out of rice. At times their chicken tastes burnt/charred. Cook must not clean the grill before putting a new batch on or didn’t oil well. Their guacamole is typically disgusting, brown in color and tastes old. Their drink station is usually filthy and they are out of the juices; trash everywhere and utensils are not stocked. Their customer service is lacking, rude in fact. They were out of chicken one night so I had to wait for about 20 mins for it. When they made my food they appeared very annoyed. Cashier layed my receipt on the counter after I paid and walked away, no smile no thank you, nothing.

DO NOT EAT HERE IF YOU HAVE FOOD ALLERGIES!! Food businesses and employees are responsible for serving customers a safe meal — this includes customers who suffer with food allergies. Food allergies are considered disabilities under the ADA. I am a customers with disabilities. I see that employees are clearly uneducated about handling food with those with food allergies. Due to specific medical conditions, I cannot have specific items in my meal. The preparation and handling is detrimental to my health, with that being said I could end up hospitalized. I hope you can further educate your team on how to handle foods and those who have food allergies. This is not a matter of a trend or a fad, it’s a matter of my long-term health and potential my life. I asked my food handler to change her gloves and she didn’t understand why. I asked for tacos and another lady grabbed my tacos and didn’t even bother to replace them with new ones after grabbing it. She just grabbed the basket and pretended to grab new ones by lowering the basket where she thought I wouldn’t see it. Also with that being said they kept on passing my food to other handler‘s with contaminated gloves. The employee preparing my food didn’t bother to let the entire team down the line know that ONLY she would be preparing my food. We did even bother to ask for anything extra after that because at that point I was angry and afraid for my health

There is something up with this location. I typically order via DoorDash and quality is inconsistent. Tonight I received the nastiest guacamole I've ever seen or tasted. The red and corn salsas also tasted different but were edible. Chips burnt. Going to be very hesitant about placing another order from this location.