I order at least once or twice a week from el pollo loco and I stopped because I would get the chicken burnt all the time I called many times to explain to them that I wouldn’t feed my kids the chicken burnt and dry. Whoever the manager needs to step up and not have the lame excuse that they are sho
Food was ok. But getting charged for chips and guacamole is a joke. Single person portion and literally 10 chips. I ordered 18pc family mean and was definitely not enough for 8 people. Then what made it worst was my guacamole was already bad and brown cause it tasted funky i called them and told the
Been a total of three times all bad experiences. Food ordered was not the food I received. Had to go back and fix it. Chicken was burnt and had no flavor which ruined the meal. On another occasion ordered the chicken salad and the avocado was super brown and gross. Lettuce looked old too. While orde
Nice that they grill the chicken, but, why they grill 50 pieces at a time when NO ONE is ordering that much. Then, it sits and gets cold. Please only cook as much as you sell, keep my costs down! My order SHOULDN'T be sitting there ready and getting cold BEFORE I HAVE TIME TO POOR MY BEVERAGE.
It's not "fast food" They grill their chicken on a massive grill. It never sits long. It's well marinated, and the most healthy of ANY drive through. Also, 🥑 salsa is solid.
Sure, it's a fast food place. But I'm comparing it to their competition, not Flemmings Steakhouse.
Cashier was super friendly. I had never eaten El Pollo Loco before, so I had no idea what to order. She was very helpful and patient with me! Definitely going to come back. Great service and tasty, healthy food!
This place is a joke. I'd never go here again! Food is always gross... either over cooked or raw.... they don't know the difference between breast and thighs... and I can clearly see why their drive thru window was busted open! The manager Jaime was so rude to us and ridiculed my mother by say
Items were missing from our order tonight. I’ve given this restaurant very many chances to redeem themselves for their past mistakes. Because come on there just a mistake, right? But time and time again, I’ve been disappointed. This is the last time I ever order from you guys. Especially at this loc
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