Johanna Frausto
<There has been an update after the story.>
Drive through I bought a fried chicken burger and the chicken did not taste good. Slimy texture inside and chewy in a bad way. I called and someone answered right away. I asked if I can "exchange , get a return , or if they can't do much. Basically what can be done. He was silent!! Literally for more than 30 seconds just quiet . I can hear everything in the back but , he didn't hang up or say anything. I hanged up and tried calling a minute late but nobody was answering.
Quick Update!! The manager called me today and apologized about her staff and she was very sweet. She didn't make me feel dumb about calling that day.
She did say additional training will be given. She is proud of her store and changed my perspective on their customer service.
Grayson Grayson
Came up to the drivethru at 8:55 on a Friday night. They said they weren't taking orders because they were "cleaning the grill". What's the point of being open if you're not going to serve at random times? Do I have to call ahead and make reservations?
Kristopher DeVold
We placed a pick up order at BK through their app, arrived to pick up only to be told they were closed. First though? Trusty Carl's Jr with their late accommodating hours will be open. Great hot food, fast service & thr girl working the drive thru was on her game. The First & Shaw location in Fresno is where you need to go!!!
Brandon Hicks
For some reason my previous review from last week got deleted so let me re-post it.
I came through and ordered, got home and realized I had food missing. The restaurant refused to answer no matter how many times I tried calling and reaching out on social media got me nowhere. They were too far to justify driving back so I lost my money. Don’t go to this location.
William Hicks
Definitely has improved since the last time I went, they have newer staff and for the better.
Sidney Larin
Hours of operation is wrong, be careful when you go, you'll waste the time.
Deborah Pombo
I wanted a real hamburger. Usually Carl Jr pretty good. The Bacon Western burgers were half the size of the display picture. Bacon was no where near crispy. The taste matched. Disappointed with the sandwiches. This feedback is from both me and my friend. The cost of a six piece jalepeno poppers ( tater tot type, chopped and crunch). Small sized for the price is ridiculous.
After this...I will pass it up.
Sidney Littlejohn
Me and my girl went there and and had a bite to eat. The place was clean the employees was very kind and respectful.
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