Steak 'n Shake - Franklin - Photo album

The staff at this location is probably one of the best in Franklin. Always smiling, always polite, always friendly as can be. Never have I ever had an ok experience at this location. It's always been great. You can get good food anywhere, but to get good food and great service speaks volumes. A

This location is my family. These people here are always understaffed and do two persons worth of work everyday. They are always overworked, tired and yelled at. Employees in street clothes are managers. They do their best to smile at you and give you the best experience they can with what they have

Always good food, but I'm very disappointed in the menu change. Not including the chicken fingers in the 4 under 4 anymore might make me stop going all together. I've also noticed that they now charge for extra dipping sauce, which is no problem, but i better be getting a decent amound of it. 50 c

First of all we had to order from a kiosk and get our own drinks. Second it took forever to get our order. Third my husband ordered extra meat on his chili and it didn't look like there was any extra. Forth there were on condiments on the table no seasoned salt for my fries. We love steak and shake,

Ants everywhere, on the chairs, booths, and all over the trash area. Particularly dirty with trash and leftover food/condiments in multiple tables/booths. There were ants on our food baskets as well. Just based on other times I've went to Steak 'n Shake, this location is uniquely worse than any of t

So EXTREMELY disappointing. NO service, order your own meal from a kiask, order incorrect, milkshake was HORRIBLE, and restrooms smelled like sewer gas and their response was "I know". I miss the ol' Steak N Shake; will never go back to a Steak N Shake; too many bad experiences post Covid.

Wow! This place has changed! Wayyyy too much pepper on my Fresco. My wife has chili mac and the sauce tasted like barbeque rather than chili sauce. Oh, found two small ants on my basket. Showed it to an employee. She shrugged her shoulders and said "yeah" Not ever coming back to Steak and Shake and

My hat is off to Mikey who, though he was very busy grilling hamburgers, took the time to listen to me to get specifics about my meal taken care of. The food definitely met expectations. But using the kiosks does NOT allow for some options like well done hamburger. Thank you Mikey!