Taco Bell

This taco bell is so inconsistent. Sometimes the food is great and on point. But half the time either something is missing or just completely wrong. Like today i order 3 things one crunchy taco one soft and and one burrito. Instead i got one crunchy taco and two burritos both different from what I ordered.

Thursday, March 5 and the guy at the drive up window kept my credit card two hours later I had to go all the way back to get my card. The manager said that the employee said I drove off to fast and he couldn’t give it back to me. I didn’t drive off too fast because I was still at the drive up window making sure I had all of my order then I had to go back in the store to get napkins so clearly that was a lie. The next day come to find out that they charged my credit card for more food. I’m trying to work with Chris who is the district manager unfortunately he’s not returning any of my calls. I called my Visa company to find out that the other charge on my card was done four minutes later again by the drive up window person. I’m so irritated that they’re not taking responsibility and that I’m gonna have to cancel my credit card for fraud and I have to get a new card with a new number it’s such an inconvenience. I’m surprised they allow people to steal customers credit cards at the front window . I’m assuming the car behind me must’ve been his friends so he get my card to give his friend a free meal because again remember he told the manager he couldn’t give me my card and supposedly she put it in the safe immediately clearly that’s another lie. Has anybody else experienced this problems at the Foster City Taco Bell I know I won’t be going back .

May 7, 2022, around 12pm, went to their drive thru and was asked to wait at the parking lot for my order. Service crew came without the water I had asked when I placed my order. She told me to get inside the store and get it while she walked away. The purpose of the drive thru is for customers not to get off their cars. Customer service on this Taco Bell store is very poor. One star is an overstatement.

So far, Only thing that remains a lack of still in 2022 Is those that work in Restaurants & unfortunately DO NOT have a clue of thier First Task, duty, foremost responsibility..... Customer Service with genuine courtesy/customized but not taken too personally/welcoming because if that Customer stepping in decided to not walk in- You would be UNEMPLOYED, Think about it!!!!! This Taco Bell fortunately does an almost perfect mentioned above!

It’s ruining your mood place. The manager is so rude and careless. I placed my order online and go to pick up, they can’t find my order while I drive-up, so I showed them the QR code through the window but the manager came, not even looking into it or trying to help, but just said they can't find my order. She told me that I placed my order somewhere else, so I confirmed with her the address “1131 Triton dr, foster city” that showed on my phone, and she said “no, that’s not ours”, which is absolutely the place where I’m standing. And she asked me to move my car because she has a lot of customers waiting in line, as if I’m not a customer. So I have to carry my baby and walked into the store, showing the manager the confirmation email, and that’s when she started to actually helping me locate my order. Before that, the only thing she did is trying to send me away.