Golden Chick

Went to Golden Chick today and not really pleased like I have always been in the past. Chicken tenders were really overcooked. The chicken was dry and the crust was brown and hard. I asked the young man behind the counter for a clean tray protector because there was gravy all over the one that was on the tray when he gave it to me. He questioned why I wanted a new sheet but did give me one. Then he went back to doing whatever on his cell phone. Just FYI. The young lady who worked the drive through was the one that came to the front counter to take my order. The young man was nowhere is sight. I want to change my previous 5 star to 2 stars. Maps did not allow an edit on previous stars.

So we walked to place a To-go order and the young lady at the register just stood there looking at us, no greeting, no how can I help you….. awkward right? Anyway, I love the tenders and the bread so we order. The food was good and fresh. I love the fact that the jalapeño peppers are ALWAYS crisp/crunchy and never soggy/soft. The rolls never let me down and I’m not a big bread eater but their rolls are addictive. We also tried the mini funnel cakes….. waste of money although a portion goes to local schools and teacher if I’m not most on the local part… Anyway the food was good the customer service, not so much….

This location gets 5 stars based primarily on the manager. After a customer complained about his meal, the manager handled the situation with compassion and kindness. I mentioned it to him later and complimented him on how he handled the situation. His response was that "Life is too short to worry about stuff like that, and at the end of the day, my job is 90% customer service."