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🐔 Located off of Altamesa Blvd and McCart Ave in Fort Worth, this Chick-Fil-A provides great chicken to the community and is a hot spot for those coming off of I-35 and I-20. That being said, lots of foot traffic means a busy location, which, when understaffed, causes a long wait.
Food:
No complaints on the food here. Chicken and fries were hot and crispy. The salad greens were fresh. The sweet tea was sweet, just how we like it. They did not skimp on sauces and condiments. We ordered the Cobb Salad, the Kid's Meal with 5 nuggets and fries, and the 8 Count nugget meal.
Service:
As mentioned, this place receives plenty of foot traffic. When we visited, there was only one person taking orders inside, while the rest helped in the back, at the drive-thru, or delivering to pick-up orders outside. I wouldn't have had an issue if it was only a couple people inside waiting, but there were several people who were waiting and making remarks. This is not a knock on the staff members - they were polite, kind, and doing their best to be quick while also keeping up the CFA image of hospitality - but I do think the management could've done better to manage the staff.
I also had an encounter with the manager or shift lead. When I was going for a refill at the counter, she stood and watched while I waited to be seen. When one of the delivery couriers came inside, he greeted me and filled up my drink. I just don't see why she couldn't have offered to refill it herself as she had seen me waiting and was not doing anything else other than standing there. This was not consistent with my other experiences at CFA.
Atmosphere:
Family-friendly environment. Staff is kind and friendly.
Everything has been good at this location except for the junk on the patio and in the storage area under the play area that is sometimes visible from the drive through. Whenever they move the large lean-to on wheels (the size of a small shed) you can see the mess under the play area. Not sure why they think chick-fil-a should look like it's owned by a hoarder or like a homeless camp on the patio instead of nice outdoor seating.
We had a birthday party at home and bought several trays of chicken tenders, fries, rolls, ice tea and lemonade and their special sauce. The food was warm, fresh and delicious.🙂
I was walking from my driveway to my door and my bag busted; all my food went to the ground. I called the store and spoke with Mike who was awesome! He apologized and he personally delivered my food to my house. He also added a couple of hot chocolate chip cookies! Great Customer service
The Chick-fil-A in N.Richland Hills is AWESOME. They look out for their Vets, with those who protect and serve the public daily-Law Enforcement and Fire Fighters, and provide a friendly, attentive and nicely discounted experience to those who served and serve. This place is the best. Note: Not all Chick-fil-as are like the one in N.Richland Hills. The one on Alta Mesa gives very little discount to those who served, so go to N.Richland Hills for real service.
What a wonderful business. This was my first time visiting, and the whole experience was pleasant. Even though they were slammed inside and out. I was able to get my food quickly. It was fresh and, of course, delicious.
I Love Chick-fil-A the food was wonderful the Mac and cheese awesome I had not been there in a while because I didn't live near one so I moved on altemesa and thought I would go there yesterday and I am glad I did the chicken strips were great well everything was great I definitely will be back I read some of the reviews and I was very disappointed I hope to God that I will not be coming back on here to write a bad review because I will
Love eating in a place where employees still show appreciation and kindness to the customers. Rare and far between. So grateful an employer still finds the importance of a good staff!
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