Jimmy John's

This is the third time I’ve waited over an hour and a half for my food to be delivered. My lunch is only a half hour long and I never receive my food until after my lunch break. I’ve tried to always give them the benefit of the doubt, but I’m so fed up with them now. I’ve attempted calling 5 times today and have been met with no answer. The last time I had this problem and called, the guy who answered said they would refund me, but I never received my money back!. I just want my money back at this point. I’m not going to attempt to order here again. Terrible customer service. Just terrible.

I placed an order for the company I work for for a luncheon for 12 people - $132.28. We were charged $21 delivery fee and had added a tip of $24.58 when we placed the order (the day before we needed delivery), for a total of $188.44. We did not receive part of our order. I called about getting the remainder of the order and they said they would bring it right over. As time passed, they did not show up. I called several times and they would not answer the phone. At 3:30pm, I finally went to the store and spoke with the General Manager. She said that she could not refund the part of our order we did not receive because she did not have any way of knowing that we did not receive it. She said the only way we could get any kind of refund was to bring all the food they did deliver back to them! She said she could not help us and that we would have to report this to corporate for any kind of customer satisfaction. I reported it to corporate. The result...they send us a $10 gift card to Jimmy John's, which doesn't even come close to covering the food we did not receive. Our company will NEVER order from Jimmy John's again for a luncheon meeting. This store is absolutely the worst.

Ordered for delivery, was charged . also gave a tip through the app. Nevvvvvvvvvvvvvvvvvvvver received my food. I called. Was told my food was delivered. NO IT WAS NOT. I had to go fetch my food 7 HOURS LATER WHEN I GOT 9FF WORK and asked for my delivery fee and tip to be returned to me. And was told "unfortunately we can't being were past shift change". Cccmmmmmooonnnn I run a business myself. You guys can not do that to ppl. So someone pocketed that tip money but never gave me my food. I was charged a delivery fee but was forced to come and get it. I'm so upset. That's putting it nicely. You guys should be more than embarrassed. Ruthless as all get out.

Placed an order, today at 11:23. It is now 12:40 and it still says “order received” on the app. I have tried calling multiple times and no one is answering the phone. For my job, I often have meetings in other locations as I did today. I had to leave before I received my lunch and asked a coworker to grab it for me (if it arrives) and hold until I return.

I ordered thtough Uber Eats and then got called and told I can't get my food because they can't bike to me, and was told it was going to be voided, and it wasn't, while trying to get ahold of a surperviser I was constantly put on hold for 20mins each and then my number was blocked, so there for the store has stolen about 40 bucks from us and then block us, great way to handle things guys