Dunkin'

Another Bad Delivery Driver Experience…. I’m a delivery driver and usually I don’t have any issues with this particular location but this morning I did. I went inside and waited at the appropriate location for pick up. I noticed the order on the counter still being completed, which is fine. What is NOT ok is the fact that when I was asked if I was waiting, once I said DoorDash, it was as if the entire mood changed. I then watched as 3 other customers came in, placed an order AND received their order while the order im picking up continued to get cold(they ordered breakfast sandwiches and drinks). The only thing that was missing was one drink but instead of making it they continued to make the other drinks for walk in customers instead. I even set a timer on my phone and after 12 minutes AFTER scheduled pick up, I unassigned the order, left and filed a complaint with corporate. So this is just a message/warning for delivery drivers if you decide to do a pick up from this location, I suggest you decline and wait for a different offer from a store with faster service. Unless you are a walk in customer that is, you will be treated with priority then. It’s clear that walk-in and drive thru customers are treated better.

Chaos. 35 min wait for a box of Joe. That's it, just coffee. What I witnessed was a breakdown in team cohesion that had employees arguing in front of the 20 or so of us waiting inside, spilling drinks, making incorrect orders and being completely overwhelmed by a pretty standard Sunday morning. It was such a complete mess it was funny to watch. Although if you don't have 30+ minutes to wait, I'd recommend going somewhere else.

Solid DD. Drinks taste fresh and the donuts are swapped out consistently so I’ve never had a bad donut here. The staff, who can be understandably frazzled, are really nice and they do try to execute a good service. A solid place for coffee and donuts on the way to work or grab caffeine for your mid day lull.