Firehouse Subs

I came in to order a tuna fish melt for my wife. With my wife on FaceTime. She told the cashier exactly how she wanted it made. Once we arrived home my wife opened the container and the sub was plain with tuna fish. Not toasted. None of the condiments we requested. So she called down and someone told her they’d replace it. Megan the manager was her name. Once I arrived back to the location they said they couldn’t replace it without a receipt. I never had the receipt and I paid I cash and the cashier clearly remembered me and told her that. She insisted she couldn’t do anything without a receipt. To make a mistake and stand on it is a different kind of disrespect. I do not recommend this place at all it was my first and last time visiting. Go next door to Zaxbys. The customer service is better.