Review Cold Stone Creamery - Fayetteville

Ordered a cake for the first time from here. Now the cake itself was really good. My issue was the size. I paid almost $40 for a cake that said it feeds 8 people. When I opened it, I mean…I had to stop at DQ and get another small cake, because there’s no way that little cake feeds 8 people. It’s a shame because the cake was really good, but for the cost, I definitely won’t be doing that again.

I had placed an order of ice cream tubs for our staff for an appreciation surprise and scheduled pick up for the next day at noon. I went the day of pickup and the location was closed. The door was locked, lights were out and no one was there. The door said they open at 11am and their google page stated they were open also. No sign on the door as to why they were closed. We had gotten our confirmation email regarding the order and everything. We cannot contact anyone regarding getting a refund.

I come into this specific store all the time. Great service, no complaints, always tip. I came in on Valentine's day night and I don't know what was wrong with the staff that night but, the energy was really off. I came in, got my usual, and while I was asking for the base of my ice cream the lady (a blonde lady to be specific.) gave me a very rude tone and look. I asked her how her day was going, no response at all. I asked if I could get my Everybody's ice cream bagged and it was THROWN into the bag with 3 spoons. I couldn't get a name either because she didn't have a name tag on, but everyone else did. I felt like it was racially motivated from the service I received, because while in line I saw that every other non person of color was receiving good customer service, fast well mixed ice cream and she even put a lid on top for them. But when I asked for mine it was sloppy and I didn't even get a bag or spoon, not even ONE spoon for mine, I had to ask for SPOONS for my ice cream at an ice cream shop. I always get great customer service. I always come in at night time and never had a bad experience. If you come into this coldstone and there's a blonde lady working I don't recommend coming in. I hope you get a better attitude because the one you had is not going to get you anywhere. Thank you to all the other staff members! Any other night 5/5 but that night 0/5.

Today we went and got 2 gotta have it that has the amount of a love it and 2 like it, when we pay we almost got charge for 3 gotta have it and a like it, be very careful of this location as they love to charge extra stuff, please double check your receipt.

White male cashier was blatantly racist towards 2 Arabian women. The line was moving casually until he saw the two women walk in the store and immediately he stopped serving with a look on his face towards the women. He didn't come back to the register until his coworker assisted the women. Me and my family had to watch this as it played out. The cashier is a heavy set white male with a short cut, brownish blonde hair with glasses. The racism was plain as day.

Great Cold Stone location! But can be extremely packed at times with a line out of the door! Well worth it though!

These people are so rude especially the young teenage girl at the register. Door dashers don't pick up from here!!I asked the lady if an order was ready she looked at me and rolled her eyes and walked away!! Never picking up orders here again!

Due to covid restrictions you cannot taste the flavors. Totally understand this, even appreciate their measures as we battle the pandemic. However, when I questioned the flavor I received (as it didn’t taste like the flavor I ordered) the employee stood her ground and stated that was what I ordered. Didn’t ask me why I was asking, was there something wrong with my order, or anything to resolve the reason I inquired. Just stood her ground. I was forced to throw it away because it wasn’t what I ordered. To add, prior to ordering the flavor combination, I had asked if it was possible to leave cinnamon off and she stated yes. There was cinnamon in my ice cream. She didn’t even give me room to say that as she stood her ground. VERY disappointing when you pay what you do for Cold Stone Creamery ice cream and don’t have the opportunity to taste the product. I suggest they find some way to provide customers who may not like what they order (since they can’t taste it) better customer service. I would even pay for a taste size sample cup before getting a full size cup of something I don’t like.