Blake's Lotaburger

2 stars instead of one because the employee (Linda?) was kind and the manager did give us a refund when we called to complain. We called to order at 4:09pm, finally got our food at 4:50pm. It was a real hassle to order, the phone kept cutting out and was difficult to hear. When the call dropped they didn't call back, I had to call again and go through the robot menu. Never got notified our order was ready, waited on hold 7 minutes when we called as we were outside waiting to get our food. When we got home, food was stale as it had been sitting a while. One burger was missing green chili, the other burger was tasteless and seemed stale. The onion rings were still crispy but tasteless. The fries were soggy.

Sloppy. Barely warm. Greasy A.F. Cold fries. Waited 20 minutes. Picture speaks for itself. If there was an option for Zero stars. Edit: they barely replied back, when i already emailed them the same day i posted this. They never emailed me back. Just this reply was all i got. So yeah, least they did the bare minimum.

I ordered a batch of burritos from store #50 E. 20th in Farmington, NM. Once I got home and distributed them. Not only one burrito but three burritos had a long white hair in them. I’ve been on hold for almost a hour and a half the store isn’t answering my calls. I contacted corporate but nothing there. I JUST WANT MY REFUND and for your female cooks to wear hairnets!!