The Old Firestation #3

We are from out of town and from the website this place looked quite inviting. We drove past and it appeared dark and my son and husband said it looks closed. I called and I asked the gentleman who answered if they were open because it looked dark. He very sarcastically said “ I would not have answered the phone if we were closed.” I then said I was sorry but it appeared dark while driving by. He once again rudely said” The open sign in the window wouldn’t be lit if we were closed “ and hung up on me!!! Needless to say we will NEVER go here! This attitude was very uncalled for.

I came to meet a friend who I haven’t seen since COVID-19 started. We were welcomed by their very sweet hostess Alexis who also waited our table and bartended for us. We also got to meet the owner Harry who also made himself very accommodating to us. I definitely plan on coming back more often for good food and great alcohol! 😊

•Came here last Friday with my family of 4. •Waiter suggested the extra crispy wings as an appetizer •Ordered wings and asked them to be extra extra crispy. Specific wording used in placing the order was "please make sure they are extra crispy, very dry, and not chewy, as I can not eat them if they are chewy". •Food arrives at the table after a 35 minute wait •Wings did not look crispy •I tried a wing - it was chewy •Husband tried a wing to confirm that it wasn't just the one wing. •I took a tiny bite from a third wing just to be sure it was the entire batch that was chewy. •Attempted to get the waiter's attention, but failed •25 minutes later the waiter comes up to take our plates •I point out that the wings weren't cooked as ordered •Waiter apologized, but it's getting late now and we are tired and want to leave. •I ask to have the wings taken off of the check •Waiter brings check with the charge for wings still on the check •I again ask the waiter to take the wings off of the check •I watch waiter consult with owner •Waiter consults with owner and comes back telling us he can't take the wings off of the check. •Husband talks with waiter some more explaining how wings were not edible with how they were cooked. •Waiter goes back to owner and consults with owner •A small discount was applied to the check for the 2.5 wings that were touched. CONCLUSION : This establishment just lost our business. I have worked in the service industry for years, so I always treat servers with respect, tip well (above 20%), and always support small businesses. In return, I expect timely quality service and for establishments to make things right when a mistake occurs. It's obvious that customer loyalty is not a priority here. ADVICE: Go to Ornery, High Side, East Wind, or Have-a-Bite instead, as their owners' care about customer loyalty.