Wendy's

Awful customer service. Ordered using the app for carry out. Tried going in the restaurant to get the food like you’re supposed to. Doors were locked. Called to see if I could come in to get it or them walk it out (considering there were several employees sitting in a booth in the lobby just talking) the guy on the phone (Jason) got short with my husband told him it was busy and made him wait in the drive thru line. When he pulled up to the window said the order wasn’t on his screen and that they would make it “for free” and that he was “basically paying for it out of pocket” and that since he didn’t click submit mobile order we wouldn’t be charged for it. We checked the app and our bank showing that it had charged us for it and he. They wouldn’t give us a substitution for something they didn’t have that night but we already paid for it. Then still gave us a messed up order and no straws. Extremely unprofessional employees. I do NOT recommend going here. I seem to have an issue with my order or am treated rudely every time I go there. I worked in the food industry for several years and can’t believe they find it acceptable to treat their customers this way.