Jimmy John's

Sorry to say that due to the individuals attitude I just spoke with at the Eureka location, they just lost a large order and possibly our future business. We have used Eureka Jimmy John's for our catering needs in the past and have been completely satisfied BUT today when trying to setup something a day in advance I was told that there currently were no delivery options. Okay, I completely understood since help is hard to find. However, I was also told that this individual was the only one working in the whole entire place and could not take my order for pickup. Okay, again I understood. I asked when would be a good time for me to call back? I was told "Well that's up to you. I just can't do it right now". Okay, so again, when is a good time that you are perhaps slower. Response was pretty much "I'm here by myself till 2:30 so before 2:30 click (hung up). I get that this individual was upset about being there solely by themselves and kudo's to them for at least showing up and being there but this could have been handled differently and does not excuse bad customer service.

Last night I wanted a fast take out and usually they deliver in that, but last night was a whole different matter. The closed sign was not lit up and there was one car in front of me. It was taking a long time for him to pull up to the window so I don't know what was going on. When I got to the speaker, there was no one there so I kept on saying hello, is anyone there. After a few minutes of this, I pulled up to the window and it was completely dark. There were three cars lined up after me. With this Jimmy John's you never know when they are open. They are least should have the closed sign lit up before people waste their time waiting in line for no service.

Terrible still can't open doors to serve people or even recognize a person at the door. Prices are above high. I think I have day old bread with my sandwich. When going back through line second time since no one answers door. Ask about why sandwich is so hard. Replied that the bread we have. Poor service now for third time. Can't figure out why you can't talk through a door to help customers.

We just encountered the rudest employee. We attempted to place an order and he was so rude and condescending that we ended up just leaving without ordering. When I told him to forget it we were leaving he rudely responded, “Bye!” I will not give my money to an establishment with such a rude employee.

I used to love this place. Frequented it a lot. Bit into my sandwich and had a hair wedge itself up in-between my teeth. That was enough for me. I won't be back. Judging by others pics and reviews, this happens a lot. Note: the pic of a hair on a plate is not mine. It's another customer that experienced the same problem.

Let me start by saying Jimmy John's is one of my favorite sandwich places. But, we bought two sandwiches and both were not what we expected from Jimmy John's at this location. Visited 12/02/2021 2pm workers did not pay attention to detail while making the sandwiches. We had a Hunter and there was very very little lettuce just all meat but expected the sandwich to be made correctly which it wasn't. The other sandwich Vito, on one side of the sandwich had no vinegar oil seasoning while the other half was saturated. Need to talk to the workers and tell them to make every sandwich as though it is theirs.

This was the worst experience I've ever had at a drive thru. I Mobile ordered, and he told me I came too fast for a Mobile order. They then proceeded to throw the bag at us. When we waited for our drink, the man at the window threw his hands up and asked why we won't leave. We said we are waiting for our Diet Coke, and he brought back a Coke with a broken up, spilling on me, slamming the window shut. I am a regular and this is so upsetting.