Pizza Hut

This establishment has been going downhill for quite some time. The last 3 times I have ordered a pizza, the wait time has been over an hour; however, my last experience is the one that takes the cake. We ordered 2 pizzas and an order of cheese sticks for delivery to our home 5 minutes from the restaurant. 20 minutes after the order was placed, I received a text that the order was out for delivery. An hour goes by, and still no delivery. So, I attempted to call the restaurant. We were on hold for 45 minutes. Finally, my husband went up the establishment for a refund, because the pizza was still not delivered. Over two hours later, and while my husband was at the restaurant asking for a refund, the pizza shows up. It was COLD (as one can imagine). So, I sent it away with the driver and told her we were seeking a refund. While at the establishment, my husband was unable to obtain a refund because management had as not there. That is absurd. So, he had to return today to try to seek a refund. He gets there only to be told it had to be refunded to my card, and they physically had to have my card. So, 3 trips and 6 hours of our lives wasted, and we are still waiting for the refund at this time. This is absolutely no way to business, unless your goal is to run it into the ground. If that’s your goal, then I’d say you are succeeding.