Menchie's Escondido Felicita Plaza

Would not honor a LOCAL FLAVOR COUPON that was still valid. Owner Patricia Curri said that i would have to get my $ back from local flavor since she stopped working with them last year. I have emailed Local Flavor for a refund. My family is a frequent customer of her store since it opened and have gotten very good service until now. I understand there must be some issue she has with Local Flavor company business practices but was very disappointed on how she handled the situation with me -a loyal customer. No sorry for the inconvenience or can I give you a $1 off your purchase today for the inconvenience. Giving a little to a loyal customer in this instance could have gone a long way and the discount given today would have resulted in many more visits to make up for that loss. That opportunity was missed today.

This place is amazing!! We went here while on vacation a few times. I love that you can try the flavors and that you can add whatever toppings you want!!! You are guaranteed to get something you will like and enjoy!! I wish we had one of these where we live now!!! I would even go as far to say it even tops dairy queen!!

The lack of flavors was disappointing as well as the fact that what they did have everything was out. Almost all of the machines were on empty and when i asked the 1 and only employee working she barely spoke broken English and said that they were out of all of the flavors and she did bother to attempt to refill them. It was on a Friday afternoon at 3pm!!!!!????? They need to hire more employees or at least someone who knows what they are doing and can refill the machines at least if they want to have repeat customers and make more money.