Jin Jin Restaurant

My family and I have enjoyed Jin Jin a few times in the past with no complaints . However on October 15, 2019 we encountered our first issues with this restaurant . Upon opening our meal General Tso combo and sesame chicken combo we noticed our chicken was colder than normal . After slicing the chicken in half we noted a very pink center , it was slimy and cold to the touch in almost every center piece . Over half of our “chicken pieces “ consisted of 3/4 flour 1/4 raw chicken . Again after having done business with them before we figured it was a fluke , but called the restaurant to see what could be done at the lowest of levels . Jin Jin and I agreed that they would remake the ENTIRE order over on another occasion or I could come in again that same night . However we opted to do another day due to loosing our appetite . Nearly a month went by as its November 12, 2019 and my family and I decided to take Jin Jins offer on the remake of our poorly cooked meals . The lady at the cash register found a note ultimately stating they would only remake the General Tso meal . They refused to remake the sesame chicken combo . I offered to even show the pictures of what we initially received but again she refused to make what was promised and agreed to over the phone on October 15 . With other customers in the restaurant she adamantly called me a liar without actually using those words . She stated it was impossible for my sesame chicken to be undercooked . My integrity was questioned . Frustrated I took the General Tso “combo” and left . Once again I opened the replacement dish only to be even more infuriated . The combo was given without the egg roll and the chicken was yet again raw in the center and heavily coated with flour . Their resolution tonight November 12 after calling was to hang up on us . No apologies . They have refused to make things right . And I as a customer refuse to do business and support a company who has poor customer service and to pay for raw chicken and jeopardize my family or I getting sick due to lack of health and safety standards . Customers beware . A few pictures are attached below . As for me and my family we will not be coming back to Jin Jin .

My mom and I are visiting family and I wanted to try some Chinese today it’s been a while since we’ve gotten any and we both enjoyed our meal we split 1 meal btwn the 2 of us and it was perfect. Good tasting I could have used green onions with mine but I didn’t ask so that’s on me. We’ll be back to try other dinners! Thank you!