Panda Express

Had to wait for the honey walnut shrimp, but I didn’t mind. I’m paying for it so waiting it’s never going to be an issue. The service was great, that’s why I come all the way out here to the one in Richmond, then I go back home to Berkeley. Yikes!!! #shady🐼❤️ Panda hacks: bring your own water bottle, metal if you wanna keep your agua cool,) also I was given extra sauce yay Oh and I gotta plastic bag that I will reuse at home. Love today man. Thank you God for being alive. And I can afford to buy myself a meal. Children of the world with common sense, please save up money. Next review I will test a theory: is this locations food and customer service consistent? We will test next review.

Good food, good size portions, good price. I ordered online and this time my order wasn't made until I got there, last time it was. Slightly annoying because I then had to wait for my order to be prepared yet it was hot when I walked out of the door. So not a huge complaint there.. I would like to see an online order pick up line separate from the walk in. They don't seem to have figured that one out yet.. you order online so you don't have to wait. The staff was friendly, quick and accurate with me and all the customers that were there in that moment. No hidden fees!

Never will I return here. Today I found a short n' curly in my chow mein -after I put the bite in my mouth. Soon as it hit my lip I felt it, grabbed it and as soon as I saw what it was, I freaked and shook it off my fingers. After the initial horror, I looked on the floor for it, found it, and brought it and the plate up front. The young individual working the register offered me a new plate, and apologized. I got a new plate, fried rice instead, and even though that was hours ago, I still can't bring myself to eat it. Considering what I found in the noodles, it's safe to say it was put there deliberately by someone who just shouldn't work with people and/or food. Just saying. Tainted food, in exchange for more tainted food? Nope.

I used to come here 3-5/week. After today, never again. This location has continually taken longer and longer. I primarily use the app to order and it used to work to get food on time, 10-15 min. Over the last few months, this has increased to today's record of 50+ min. The + is because for the second time, I just left without getting food I paid for. So who knows when it finally got done. Part of the problem is that the staff doesn't consistently acknowledge the pick-up line at all, with food waiting 15 min on the pick-up shelf before it finally gets handed off because they're just ignoring or serving one person in the pick-up line at a time instead of either calling out names on the order or going through the line. As wait times have gotten longer, serving sizes have gotten smaller. A combination that means I'm staying away. If only the Richmond location could prepare its food right, but looks like I'm out of decent local options.