Rally's Hamburgers

Been visiting this Rally's since 2016. After yesterday's visit, I won't ever go back. Rally's staff in El Cajon is always rude. They get your order wrong fifty percent of the time. And now they thought it would be a good idea to introduce a new feature, the A.I powered voice bot that takes your order. Trust me, I get why they introduced this new feature with all the labor shortages these days and an unfriendly staff at most facilities but wow!! Someone should have tested it before rolling it out. When I pulled up to order my food and seen the sign stating "please be patient, we have a new robot staff that is in training". I instantly thought, I wonder if this is going to be anything like paying my credit cards by phone... it was! I asked for a Bacon brewhouse Mother Cruncher. And the AI bot says a "classic mother cruncher". I repeated my order 2 more times, but very slowly. The AI bot kept getting it wrong. At that point, I'm thinking I might as well just park and walk up to the window, so I did. And unsurprisingly, a rude @@*#^% lady opens the window. "What do you need today?" I'll stop there. I will say this. My order was filled right and it was fresh, so thank you rude lady and staff. However, that will be my last experience with that location. I hope everyone else's interactions are better than mine.

For the old drive-in feel of the past, Rally's hits the mark! Hamburgers have that drive-in flavor, and the fries are awesome! The burgers come in almost any size and toppings to satisfy your hunger. Always some good deals offered and coupons are even better!! Only reason I took a star off is the soft serve used to have chocolate which I liked dipped, but since they switched to strawberry or vanilla, I'm out of luck. They need a three flavor machine upgrade... Are you listening, Rally's??

Please please make sure to train the staff before getting them to communicate with the costumers! So trashy attitudes. Impatient! I made an order, I chose number 6 cuz I read the name. I drove to the window, he asked me if I ordered number 7, but I didn't remember then. All I remembered was mother of crunch. It took me few seconds to remember and the guy was huffing and puffing impatiently. A lady came to hand me the order, I said I so much appreciate you. In a very challenging attitude she asked "what!?" I repeated myself and she goes "Okay, go"