Wendy's

I was at Wendys on 1/16/2021 at around 8pm. It wasn't very busy, the restaurant was clean and well stocked and team members were cleaning and prepping the kitchen. As soon as I walked up I was politely greeted and waited on. The young man on register was professional, kind and precise with my order. I really appreciate how polite the staff are and the food is always made to order, fresh and hot! This is one of my favorite take out spots because they never get my order wrong and the prices are awesome!!

4/24 i placed a mobile order for pickup since the store doesn’t take Apple Pay. I went to pick up my order and they told me i need to pull forward to wait. After about 30 minutes i called to ask the issue and they proceeded to tell me that my order wasn’t paid. I used Wendy’s mobile pay to pay for the order with money that was already out of my account, i received a receipt and rewards points but the manager continued to very rudely refuse giving me my order or a refund or asking anyone else for assistance. If there was an issue with their app this is something the customer should not be held accountable for. The manager was extremely rude; not empathetic or compassionate at all and i will NEVER return this location. I still have no food or refund and it’s a Sunday so their customer service is not even available. Disgusting

Service was friendly in the drive thru, but my chili was barely luke warm. I called to let them know. The person did not say anything except- "the chili is not hot, thanks for letting us know." then hung up. ummm. not that I have time to run back, but.. is that it??! Pretty sure the temperature of chili needs to be served at a minimum of 155 ° F as it has ground beef so that people do not get sick and to be in compliance . Is the food handler's card expired?

Ya, I went to Wendy's last night, and I was GREATLY agitated to the point we're I had small talk with the two at the counter about how important it is to have a good attitude while working with the public.First of all, I called to see did they accept hot food EBT there? They said yes. So I went. Once I got there, I had to beg them to slide my card. They kept telling me, they don't accept the type of card I had. I told them it will work. Even the manager tried to tell me they weren't accepting it. I told her to try. She finally did, after much convincing. Of Course the card went thru, as I explained to them it would. INSANE I had to beg them to try. And they gave me the smallest potato they can find as punishment, when I told her I had fasted for 3 days, and wanted a good size baked potato. Of course I told her to take it back. The chubby white lady told the the other manager their all the same size, which was a LIE, because they brought me another twice the size of the first. I don't know what their problem is. Are they mad at us for getting food stamps? I'm unclear on WHY they didn't just listen to me, and WHY they couldn't of honored my request for a nice. Sized potato. It would of been a PERFECT PLEASURE for me to try someone's card for them to eat. As well as a PERFECT pleasure to give my customer a good size potato; especially if I knew they haven't ate for 3 days. The store manager should straighten this situation, and never allow employees to not accept someone's payment. It was the most INSANE experience I ever had at Wendy's.