Back 9 Pizza Shoppe

We ordered online after calling and being told there was no delivery. Fine, it was a 5 minute drive from our hotel. We get there to an empty place and all 3 workers outside smoking. When we walked in they looked surprised to see a customer though we were greeted. They then realized they had not put my pizza in the oven. It was already made minus cheese andin the cooler. They scrambled to finish it and when I expressed my dissatisfaction, she quickly processed a transaction but did not tell me what she did. The receipt said future credit. I asked what she did and she said its a credit for when you come back. I advised this would not work as we were not from there. She then refunded my money. They were quick to get my pizza out and it clearly needed a good 3-5 more minutes because it was undercooked and doughy. This kind of stuff may be why pizza huts are disappearing at an alarming rate. Nobody outdoes the hut? More like should have got domino's...

I just called Pizza Hut in Eddyville Kentucky to place a big order, they told me it would be a hour and half before they could do my order, I asked what was the problem she told me their was only 2 people working, I just told her, you have lost a customer thank you, now I don’t blame them for being so called backed up, I blame Pizza Hut for not hiring more people to do the job, I could be mean about this whole situation but I’m not, that’s why I gave Pizza Hut a one star, I wouldn’t give that star but without that one star I couldn’t even post

I was down in Eddyville visiting family so I ordered pizza from here on my phone using the official app. Within 20 minutes my 6 different pizzas and 2 desserts were done! Got to my families place and when we went to eat, the first box opened was exactly as it should be! Great! My cousins wanted their meat lovers, so we opened the 2nd big box, and it was exactly the same pizzas as the first box! Oh no! So I called them back, and i was transfered to, forgive me, i believe it was the manager, I think her name was Barb. She was super polite and empathetic to my situation. She agreed to make the missing pies and let us keep the extras. AWESOME. She calls me back later to ask me of i was sure o ordered the correct things and when I loaded the app to confirm, it took a while, but it said just as they made the first time! The app had glitched out, and still charged me for the original order! So it was the silly apps fault! (So use carefully!) But the staff, the pizza and bless that poor stressed out manager was a blessing! Pizza was so fresh and tasty! Will be ordering from again in the future! So professional and great with customers! I hope that glitch doesn't happen to them again! I emailed tech on the app and am waiting a response. Thank you again!! <3

I ordered a large hand tossed half was pepperoni, Italian sausage and green peppers and the other half was hamburger with extra cheese and a order of cheese sticks I know it was close to closing and when I picked it up and got it home it wasn't done at all. It they didn't want to cook it until it was done they should have told me and not took my order at all. But they didn't so my pizza should have been done. We couldn't eat it.No wonder why people are getting tired of getting pizza's from here!