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The lady that does the ice cream made me wait over 10 minutes cuz she was too busy talking with the other customer and she got my Order wrong I ask for junior cone with chocolate and vanilla with chocolate sprinkles this is ( not) what I ordered SMH
Google
It's a great place to go to get ice cream. The ice cream always tastes fresh. I love the banana ice cream and my granddaughter loves the cake mix. The ice cream servers are always pleasant. I like that the regular servers recognize you. It's my granddaughter's favorite ice cream shop.
Google
This Carvel is better than half the indie spots I've taken my daughter to. The staff is super nice and they have some cool flavors I haven't seen anywhere else, like Grape Nuts and Churro.
Google
Ice cream tasted weird and a short Asian guy I think that works there refused to wash his hands after coming from break outside… was even arguing about it and it only takes a minute to wash your hands needs better staff.
Google
I went here with my husband and we found a piece of hard white plastic in the ice cream Carvelanchr The so called owner was do nonchalant about this finding. He told me ohh don't worry I will give you a free ice cream and a $10 coupon I will be seeing a Lawyer because my husband was stuck in the mouth by the hard plastic and his mouth was bleeding. ..You think he would have called me back . Nope he didn't and when I was outside looking in at him answer the phone he distinctly says Oh the Owner is Not Here Right Now ...it's a Shame ..I spend hundreds of dollars over the years in this place only to be treated so disgustingky rude .......
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Pretty good and there's a Subway there as well.
Google
I ordered a square cake for ten people I got a kiddie size and it will not feed four. The writing and decorations look like a child did it. I’m so angry but during the pandemic what can we do, this company should not be putting out things like this. I can’t believe I got ripped off. Can’t do anything now the birthday is today.... thank carvel for messing up what could have been a great cake but now I have to drive around and find a cake to feed the rest of the people in my house not just the birthday girl... $$$$$ . Should have read the reviews first...
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As you would normally sample items, to see what flavor you would like to indulge in. I was interupted by the manager( he says his name is john) as he tells me to hurry up and order so he could eat his subway sandwich. I explained to him that his request was extremly rude and I will never go back. John's response was " that's fine but I need to eat my sandwich" I will never go back as long as John is working there. His customer service is terrible.
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