Carvel

I went here with my husband and we found a piece of hard white plastic in the ice cream Carvelanchr The so called owner was do nonchalant about this finding. He told me ohh don't worry I will give you a free ice cream and a $10 coupon I will be seeing a Lawyer because my husband was stuck in the mouth by the hard plastic and his mouth was bleeding. ..You think he would have called me back . Nope he didn't and when I was outside looking in at him answer the phone he distinctly says Oh the Owner is Not Here Right Now ...it's a Shame ..I spend hundreds of dollars over the years in this place only to be treated so disgustingky rude .......

I ordered a square cake for ten people I got a kiddie size and it will not feed four. The writing and decorations look like a child did it. I’m so angry but during the pandemic what can we do, this company should not be putting out things like this. I can’t believe I got ripped off. Can’t do anything now the birthday is today.... thank carvel for messing up what could have been a great cake but now I have to drive around and find a cake to feed the rest of the people in my house not just the birthday girl... $$$$$ . Should have read the reviews first...

As you would normally sample items, to see what flavor you would like to indulge in. I was interupted by the manager( he says his name is john) as he tells me to hurry up and order so he could eat his subway sandwich. I explained to him that his request was extremly rude and I will never go back. John's response was " that's fine but I need to eat my sandwich" I will never go back as long as John is working there. His customer service is terrible.