Caribou Coffee

Breakfast sandwiches are now prepackaged and microwaved. Used to enjoy going here for coffee and a breakfast sandwich, but now you can't order the way you like it just like that other place. Plenty of places to go that let the customer order food the way they like it. Will not go to this location again. Good luck with putting the customer second. That's not the way to solve the issues there are now.

First of all, I just want to say that the sweet lady who took my order was amazing. However, (after she had left), some random girl walked in and behind the counter wearing her hair fully down, didn't wash her hands, didn't put on an apron, and loitered around back there touching food-prep items before leaving ~10 minutes later. Awful food safety. Hoping the barista who took my order moves to a different location because I'm certainly not coming back here.

Waited in line at drive thru despite ordering ahead. It's a great option to have but if you still are stuck waiting on the person in front of you it becomes pointless. I love Caribou and realize the influx of people in the morning! I thank you guys for being there just had to express the online ordering process. I also needed to add a new order to get a gift card as it was not an option with my online order. Happy holidays!

I came to this location yesterday and was pleasantly surprised by the service. Wish I got his name, but the man helping me via drive through was extremely courteous and helpful in finding me an alternative to the cinnamon sugar bagel I wanted but they were all out of. Offered me a warm chocolate croissant instead which was amazing. Which is why I wanted to go back today. Today - not a great experience. My boyfriend is not only lactose intolerant but has a dairy allergy that results in his throat closing, hives, the whole nine yards. We’ve had the bagels here before but wanted to confirm via drive through which bagels are dairy free. According to the woman working, none of them were. (???) not sure what’s going on there, if there was a recent change or what, but that’s usually not the case so we were a little bummed. But we veered on the side of caution and asked about the maple brown sugar oatmeal instead. The woman took a moment to check and returned saying that the oatmeal was indeed dairy free. Wonderful. However, my boyfriend had a reaction because it was made with dairy milk. After our visit he checked online and it says that some bagels are indeed dairy free, and that the oatmeal is also dairy free as long as workers use non dairy milk to make it. Unless the website is outdated, it would seem the employee wasn’t aware of crucial information she should relate to customers who ask. So overall, very disappointed in the carelessness of the employees regarding allergens. It shouldn’t be something to take lightly and allergen information should be clear for the employees to communicate to customers.

I used to love the Farm House morning sandwich, and got it somewhat frequently. Today I learned that it was discontinued which was sad in itself. But the bagel sandwich I had today the "Ham, Bacon, Two Eggs & Cheddar" was absolutely awful. It taste like a microwaved gas station sandwich, and the bagel was hard and rubbery. I could not stomach more than 2 bites, it was atrocious. Hopefully they will refund me for this purchase. Update: My purchase was refunded. I guess they are no longer partnered with Einstein Bagels, they just did not remove the signs from the building. I give them a 5 star review for customer service. I stand by my 1 star rating for the awful sandwich.

Update... they did remake my drink correctly when I drove back over from work. I appreciate that. When I ask for heavy cream.... twice.... to make sure they get it right since they often don't.... and I still get half & half... when for dietary reasons I need one and not the other. Sorely disappointed in the service here and caribou in general, since this has happened to me at multiple locations. Please improve your customer service.