Checkers

Definitely deserves a ZERO!!!!!!! I ordered lunch and once home I realized my order was incorrect. I called to make sure that once I was off work I could return the meal for my refund. A female takes my call and when I asked her name to reference she refused to provide it! The female yelled they are franchised so there wasn't a higher up for me to contact. I was more than cordial as mistakes happen; meanwhile this female who is stated she is the general manager made me feel as though she wanted to schedule a fist fight at 3pm due to MY order being wrong. I realize there's a lot going on in the world; however this incident was totally mishandled due to lack of professionalism and I'm guessing training. I can only imagine how others are treated since I was by the book courteous as well as understanding that errors happen. The female REQUIRED to know my name for the return visit but again REFUSED to provide hers. The saddest thing is you really don't see this lack of professionalism amongst "leadership" in further out demographics... you just don't! I returned for my refund with ALL FOOD, DRINK, & RECEIPT as I was advised ... Once there I waited for a while to not be able to get my refund as the manager said they couldn't find my order WITH RECEIPT IN HAND due something with the system🙄... I just got the food remade minus beverage as the food wouldn't be eaten for hours at that point if at all as we were headed out for the evening ...I just did not want to inconvenience the people behind me as the line had increased and it wasn't their fault... The new shift manager was present as well as pleasant; meanwhile that does not diminish the piss poor customer service provided wherefore I ultimately paid for food that wasn't eaten ... I suggest a retrain and think we will just no longer go to this location as the top sucks so that makes me believe those working under her do as well .... DO BETTER!!!!

Given the size now, the burgers may as well be put on a kids menu. No milkshakes available and the prices are too high for what you get. The two stars were given simply because the food was fresh. I was asked to go to their site and contact them. I did so but their page wouldn't accept the location posted. It was the W. 7 Mi. Rd. Location.

Normally good visit, yesterday we had a very impatient irritated employee. We ordered she kept asking what else as if we were getting on her nerves, so busy cutting us off, she gave us a coke instead of an order of small fries. Her demeanor made me was very uncomfortable. Hopefully she can get what she need so she can be more patient and customer friendly.