Tou & Mai

Went in today to try some of their drinks. We are not Boba Snobs as we explained to the person taking our order. Three out of the 4 drinks were great. My husband ordered something that the cashier recommended (Mango Nada) and it was absolutely disgusting. He hesitated but I told him to go back inside and see if they would offer him something else because he could not drink it. He took the full drink along with the candy that comes with it (still wrapped). They basically said, sorry we can’t help you. I went back in behind him and asked what their policy was and they basically said the same thing to me. I was a little taken aback and reminded the girl that it was her that recommended this specific drink. We love to support small business and we understand that they can’t just give out free things. But the drink was thrown out after one sip from him, and one from the rest of us because we didn’t think it could possibly be that gross. Boy were we wrong. Customer service is so important and unfortunately I will never go back to this business again. What a waste

I have been here like 20 times and have never had a bad experience. The boba tea is the best I’ve ever had, always excellent. I always either get the Thai iced tea with tapioca pearls, or the tiger milk tea with tapioca pearls. My girlfriend usually gets the Taro root tea with flan custard. Tou and Mai has ruined my palate for other boba, there’s is the best no comparison.

This place is very hit or miss. When it's good, their boba milk tea is my favorite out of anywhere I've tried. But half the time, their boba has absolutely no flavor. It's like they forget to soak them in brown sugar. I don't know what they could be doing to make the flavor vary so much between visits.

Some of the most flavorful Boba I've had yet! I got a Taro Milk Tea with Coconut flavor and added tapioca and flan pearls. Holy cow was it delicious! They also offer fruit teas (green teas) and alternative dairy options. They were fast, friendly, and helpful. I also picked up some snacks from their little store.