Wendy's

Every Wendy’s I have went I have never had a problem adding extra vanilla to my ice coffee rather it’s mobile order or in person. And have never paid extra. Especially Altoona or 63rd locations. And even if I had to I would. Not customer responsibility if system doesn’t give you an option on app or in store to charge you. I visited this location just serval days ago was able to but because this manager is new in her words and didn’t have a way to charge me for inventory purposes they rather lose a customer and a whole order. I order a combo not just a coffee . I went out of my way to come here before work there’s plenty of other fast food or coffee places. I will not return to this location. I visit Wendy just for ice coffee Because with with extra vanilla it’s sweet enough and doesn’t taste like coffee. I even said I would be willing pay extra outside app but no way to ring up or suggested to cancel order and just ring up order at restaurant but does not take Apple Pay like other Wendy’s. Now I do not enough time to go the other Wendy’s on SE 14th st. It’s sad they should rather lose a regular customer over extra vanilla. I am district manager myself in retail in past in Food & beverage industry and I know you don’t want to give out the farm but you find a happy medium. Hope she has a wonderful day because micro manage will eat your day away I’ve been there.