Review Wendy's - Denver

My last review of this establishment was a low score because of the lack of sanitation and customer service. I must say that they have greatly improved. I am guessing they took everyone's comments to ♥ and started making changes. Either way, I am impressed with how much better they are now.

Wow! Impressive Wendy's. No tea, no vanilla or chocolate frosty's, no chili & no baked potatoes!!! Probably were out of much more, too, if we would've asked. Manager really needs an attitude adjustment as well! Can't use any excuses anymore. Just order the darn food off the trucks! It's really not that difficult! I (we) will not be back until it has different management.

Meal was horrible. Chicken on sandwich and chicken on ceasar salad had to be sitting under a heat lamp all day they were both so dry couldn't bite through them. Got side of strawberries for my child's meal and they were covered in Mold!!!! Will never be returning to this Wendy's or possibly any Wendy's after this.

Very disappointed. Just left from ordering to-go inside during the lunch rush. Let me start by saying I have work at Starbucks as a supervisor and FULLY understand being short staffed and overwhelmed. The 15 minutes that I was waiting in line I witnessed the person I’m assuming was the supervisor for today humiliate and chastise the cashier for everything he did in front of at least 10 customers. When I first got in line the cashier was going back in forth from cashiering and running food outside to the waiting cars. While he was outside someone working the drive thru loudly asked if anyone was working the register. The supervisor heard this and came up front grumbled about him not being there and took care of 1 customer. When the cashier came back in she chastised him and told him he was backing everyone up. As he’s working on getting the line down and providing cups for the orders, she then tells him not to do that and just get the line down because it is ridiculous to have this many people waiting. After I ordered I was waiting and the supervisor handed me my food, she asked if I was given a cup and I said no, (because he was told not too) and she huffed and rolled her eyes at him and gave me my cup. My co worker ordered her food and a cookie which he used the tongs and placed it in the pastry bag and handed it to her. When the supervisor was gathering my co workers food and went to grab a cookie, my friend told her that the cashier already did it. The supervisor then loudly told the cashier that he can’t do that because if it isn’t in the large Wendy’s bag then the store can get shut down. I’m Food Safe certified, how is this a rule? As we are heading out the door she tells him to gather the cups for the customers (that he got in trouble for doing earlier) his customer walked away and a new one came up and he politely greeted them. The supervisor then raises her arms in exasperation and yelled “am I not speaking English?” All in all the cashier remained calm and provided good service while he was being treated so badly. The supervisor consistently shot him terrible glances and made very rude comments to him while he was trying to do his job.

This place absolutely sucks!. This is the third time that I have stopped by here for breakfast and it is the same story every day. I stopped for breakfast this morning and there was absolutely no one in line and no one inside the store but I was asked to wait a moment. What am I waiting on? For them to finish their conversation?

This place should just close. 4 of the last 6 time they have ignored the fact I was even there, and the 2 times they didn't they got my food wrong. Over it. Do what you need to do to get more or better employees in there!

The food is always really good however this particular location seems to struggle. Sandwiches tend to be sloppily thrown together and this morning, on my way into work, I'd shown up 15 to 20 minutes after they were supposed to have opened to lock doors and a silent drive-thru.

The food was good. Would've given it a 5 but the fries were crispy but cool and we ordered a junior bacon and received a junior mayonnaise burger.