Lookout Bar & Eatery

The food was all fresh and hot when served. Nothing outstanding really, although the Apple Crisp French Toast was delicious and quite a novel entree. I chose not to dump the maple syrup over it, and it turned out that it didn't need it. We had lunch out on the spacious patio, and breakfast inside the restaurant. The views and the breeze elevated the experience.

I just went there for breakfast this morning with a group of girls, left my expensive yeti cup there. Called them to see if it was there, the gentleman said no. So I popped in because I knew it was and it was right at the front register… they were trying to steal my yeti… maybe an assumption, but before he looked or asked around he just said no quickly, as if he knew or didn’t care. Could have asked for my name or number incase it showed up later. Thank goodness I went in right after the incident or one of them would probably have taken it home if I wasn’t able to go back in today. Won’t ever go there again because of this incident. Lying and deceitfulness after I just dropped a bunch of money there. Bad staff move. I work in a restaurant and my place would never do this to their customers. No wonder it was empty on a Saturday morning

I paid $12 for a single mediocre waffle with no sides (not even toast) due to the most unaccommodating supervisor I have ever met. I went there twice for breakfast. The first time I had great service. Friday the 11th and me and me girlfriend were the only patrons. I ordered pancakes and requested that I get hash browns instead of the 3 side options as they were all meat which is something I do not consume. I was told it was not an issue at all. The issue came on Saturday the 12th. The place was about 40% of capacity. I decided to order a waffle this time. I requested that I substitute fruit instead of one of the meat options. I was immediately told no by the waitress. I started saying it was an option the day before. The supervisor was in the area (Lara) so she was waved over. She immediately insisted that substitutions are absolutely not allowed. When I explained that it was fine just the day before, Lara said that some waitresses are inconsistent with the rule and she will be talked to. Lara offered 2 solutions to me. Pay for the side separately, or order the only meal that happened to come with a non-meat side. I believe it was some sort of eggs. Later Lara was going around asking tables how their meals were, and of course I told her I was unhappy with the situation and told her that I will write a bad review and use her name. I didn't say it as a threat, more to tell her that I was that unhappy with the situation. I've never seen somebody so comfortable with being told this. Apparently keeping consistent rules were more important than accommodating an unhappy customer. She did, however, acknowledge that I was unhappy and said she would mention it to Dana (whoever that is) for future rule review. And also bring it up to the cook to possibly in the future have a non-meat side as an option. She wouldn't budge on dropping the bill a little bit or maybe just allowing me a little fruit cup for free. It was obvious that she really values control. I was hoping that when I got the meal that there'd just happen to be a fruit cup, or my $12 waffle would be discounted, but I knew it wouldn't. I am generally a very good and understanding guest. I don't get upset when food takes a long time or something is messed up. I realize we are all human. What made my experience so egregiously awful was Lara's repeated refusal to make a customer happy with a reasonable guest. She very much was knew that I was leaving unhappy but didn't care at all.