Dairy Queen

The place was great! Ordered some dipped cones for the family and some fries to for a little Friday night snack. Everyone enjoyed their food. One cone was like the leaning tower of Piza but they got it done with no problem. Quick service and employees were nice with good attitudes. Definitely will be back if I ever get around that way.

My mom went through the drive through earlier today. She pulled up behind a big diesel truck that was fairly loud. Making it hard for the person taking the order to hear properly and making it impossible for her to tell the employee her order. Not only did she get a nasty attitude from the one taking the order she also got attitude from the supposed manager. I don't care who you are. You are in the customer service industry. You should try and be a little nicer. Especially if both parties can't hear each other.

I ordered food and they messed up my order 3 times and I sat in the drive thru for 20 minutes waiting for them to give me the right food and after they gave me my food they forgot 2 things in my order so I had to wait additional 10 minutes. And then after receiving our order which was finally correct there was a HAIR in the box my son's burger was in. Super gross and horrible customer service. Super rude and they have really bad communication all the way around.

Burger tasted old and dry. Not hot either. My biggest complaint though is that their online ordering system was down. We tried on computer, phone, wifi, and without wifi with no luck. We kept getting "server error", "404 not found", "issue processing on server", etc. We called to see about ordering over the phone and they told us it was not allowed. Even though their online ordering was down for us. Dallas DQ takes forever, and I spent 15 mins (half of my lunch break) just waiting for my order. I work in healthcare just across the street from this DQ and we cannot always guarantee a full 30 min lunch or even lunch at all, which is why we rely on online ordering. It is definitely one way to really drive away customers when they cannot get another option when one is down. Very dissatisfied with this location.